Staff Product Manager

Flip • New York, NY

8d • $150,000 - $265,000 • Onsite

About The Position

Flip is hiring a Staff Product Manager to own one or more of its complex product areas end to end, from identifying client problems through delivering measurable outcomes. The role focuses on customer-support automation, including complex calls, AI agent behavior, and systems combining voice, AI, APIs, integrations, and real-time decision-making. The Product Manager will work closely with enterprise clients and engineers, rapidly prototype solutions, debug in production, and turn client-specific solutions into scalable products used across brands. The role also includes building and leading a team of Product Managers and Product Owners. The position is onsite five days per week in Brooklyn, NY, or Marina Del Rey, CA, and reports to the CTO.

Requirements

• At least 8 years of experience in product, forward deployed engineering, solutions engineering, or as a technical founder, with recent experience personally building and shipping.
• Experience owning products where success depended on correct system behavior, such as AI agents, voice, LLM products, automation, integrations, or enterprise workflow software.
• Ability to work credibly with both clients and engineers.
• Technical, hands-on skills and comfort with SQL, APIs, data, and prototyping tools.
• Focus on business outcomes such as revenue, retention, and efficiency rather than roadmaps shipped.
• Examples of moving from a problem to a working prototype in hours or days and then bringing it to production.
• Experience managing and growing product teams while remaining hands-on.
• Ability to operate without a large support structure, such as dedicated analysts, researchers, or program managers.
• Continued interest in working directly with the product, data, and client workflows.
• Willingness to support teammates.

Nice To Haves

• Experience at an AI agent, voice, or communications infrastructure company.
• Healthcare or commerce/customer experience workflow experience.
• Background as a Forward Deployed Engineer, Founding Product Manager, or engineer who moved into product.
• Experience with evaluations, model quality, or telephony.

Responsibilities

• Own one or more complex product areas end to end, from the client problem through measurable outcomes.
• Work directly with enterprise clients, observe real workflows, identify underlying problems, and challenge solution requests when appropriate.
• Use SQL, APIs, scripts, notebooks, and AI coding tools to investigate problems and prototype solutions.
• Run rapid cycles of problem identification, prototyping, client feedback, and production delivery.
• Partner with engineers on architecture, integrations, evaluations, failure modes, latency, and reliability, and debug production issues alongside them.
• Ship products as part of weekly product releases.
• Turn one-off client solutions into scalable products used across hundreds of brands.
• Build and lead a team by hiring, managing, and developing Product Managers and Product Owners, improving decision-making, and modeling a builder mentality.
• Deliver client outcomes related to automation, resolution, revenue collected, retention, and ROI.

Benefits

• Comprehensive healthcare.
• Unlimited vacation.
• Mandatory half week off for everyone over July 4.
• A full week off at the end of the year.
• Equity eligibility, in accordance with company policy and subject to board approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed