Staff Product Manager

Flip•Los Angeles, CA

8d•$150,000 - $265,000•Onsite

About The Position

Own defined areas of Flip’s product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior. Reporting to the Product Lead, set direction and ensure execution within your scope, deciding what gets built and why. The role addresses complex customer-call automation, AI behavior in ambiguous multi-turn conversations, improved retention and resolution rates, and systems combining voice, AI, APIs, and real-time decision-making. It sits at the intersection of product, AI systems, customer experience, and business outcomes. You will own the success of one or more core product features, focusing on measurable outcomes and real-world impact. You will collaborate with Customer Success, Engineering, Sales, and Marketing to support adoption and customer value; meet with retail or healthcare customers and demonstrate how phone automation can increase over time; and partner with Engineering on priorities, detailed specifications, and QA. The role also involves aligning with Marketing on feature impact and audience, maintaining a high bar for execution and usability across the vertical portal, and contributing to weekly product releases. Flip is an international company with offices in the US, UK, and Canada and a team of more than 100. The position is onsite in Marina del Rey, California, Monday through Friday. Compensation is $150,000–$265,000 USD, with eligibility for equity subject to company policy and board approval.

Requirements

Experience building products where success depended on getting system behavior right, not merely shipping features.
Outcome-oriented approach, including attention to revenue, retention, and efficiency.
Comfort working on products combining software, data, and AI behavior.
Strong intuition for systems, APIs, and product constraints such as latency, reliability, and scale.
Experience working on or closely with AI, automation, or complex workflow products.
Ability to design experiences for high-stakes user actions such as payments, cancellations, phone orders, and scheduling.
Highly data-driven approach and ability to define success through clear, measurable metrics.
Ability to think through edge cases, failure modes, and real-world usage.
Ability to thrive in a fast-paced environment and define problems before solving them.
Willingness to support teammates.
Comfort meeting customers and presenting product value.
Ability to work onsite in Marina del Rey Monday through Friday.

Responsibilities

Own product areas end to end, including product direction, solution design, and execution across voice experiences and automation capabilities.
Define what gets built within your scope and explain why.
Own the success of one or more core product features, prioritizing measurable outcomes and real-world impact.
Collaborate with Customer Success, Engineering, Sales, and Marketing to drive product adoption and customer impact.
Meet with retail and healthcare customers and demonstrate how phone automation can increase over time.
Partner with Engineering on priorities, detailed specifications, and QA.
Align with Marketing on feature impact and getting features to the right customers.
Maintain a high bar for execution, usability, and coherence across the vertical portal.
Contribute to weekly product releases.
Define success using clear, measurable metrics and consider edge cases, failure modes, and real-world usage.