Staff Product Manager, Retail Experiences

Penn Interactive

7d • $165,000 - $195,000 • Remote

About The Position

PENN Entertainment is seeking a Staff Product Manager to own Retail Experiences, the digital products guests use while visiting PENN properties. The app is intended to support the entire on-property journey, including arrival, orientation, discovering activities, accessing services, being recognized and rewarded, and encouraging future visits. The role owns the strategy and roadmap for this journey.

This is a senior, high-impact individual contributor position. The Product Manager owns a portfolio of product areas and drives them through influence, partnering with Engineering, Design, Data, Marketing, Retail Operations, Compliance, and property leadership. The role advocates for guests and connects digital product decisions to the realities of on-property operations.

Requirements

• At least 7 years of product management experience, with a track record of owning consumer mobile or digital products from strategy through launch and iteration at scale.
• Experience building guest-, customer-, or member-facing products that connect digital and physical experiences.
• Strong product sense and empathy for end users, with the ability to translate research and journey mapping into clear priorities.
• Ability to define product vision and strategy and translate them into focused roadmaps that deliver incremental value.
• Experience leading cross-functional teams through influence across engineering, design, data, marketing, and operations in an agile environment.
• Familiarity with iOS and Android release processes and with content management and configuration tools that support go-to-market delivery.
• Technical fluency and experience partnering with Engineering on APIs, integrations, and platform architecture.
• Analytical judgment and experience using A/B testing, analytics, and measurement to understand impact and optimize investments.
• Experience working with operations-heavy, multi-location organizations and driving adoption among frontline teams.
• Strong executive communication and stakeholder-management skills.

Nice To Haves

• Experience in hospitality technology or regulated industries such as gaming or financial services.

Responsibilities

• Define and drive the product vision, strategy, and multi-year roadmap for Retail Experiences, with end-to-end ownership from discovery through launch and iteration.
• Champion guests by mapping the on-property journey, identifying friction and opportunities, and turning findings into prioritized product bets.
• Build digital features connected to the physical environment, including location-aware experiences, property services, personalized offers, and in-the-moment loyalty recognition.
• Partner with Growth, Core, and Hospitality product teams to create a user-centric experience.
• Work with Retail Operations and property teams to understand frontline realities, pilot new capabilities, and scale rollouts across properties.
• Partner with Engineering on integrations with property systems, hardware, and third-party services, and own the mobile release process with delivery teams.
• Develop go-to-market and adoption plans for guests and property teams, including content, communications, and in-property activation.
• Use research, behavioral data, competitive analysis, and experimentation to prioritize, measure incremental impact, and improve the experience.
• Balance guest experience goals with regulatory, compliance, and responsible gaming requirements.
• Turn diverse stakeholder needs into a focused strategy and roadmap.
• Influence and align senior stakeholders across Product, Engineering, Design, Data, Marketing, Operations, Compliance, Finance, and property and business teams.
• Perform other duties as required.

Benefits

• Competitive compensation package.
• Fun, relaxed work environment.
• Education and conference reimbursements.
• Opportunities for career progression and mentoring others.
• Benefits for eligible employees, with personalized options and support for physical, financial, and emotional well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed