Product Manager (Owner Experiences)

SpotOn • Austin, TX

5d • Hybrid

About The Position

SpotOn is seeking an experienced Product Manager passionate about the restaurant industry to build high-impact products for people who live and work in it. This role owns the Merchant Dashboard, the central control center where restaurant operators manage their business within SpotOn. The Dashboard is the primary entry point into SpotOn’s ecosystem, surfacing settings, reports, alerts, insights, and growth opportunities. The Product Manager will define how merchants navigate, configure, monitor, and grow their business across the software suite, shaping the information architecture, interaction patterns, personalization, and monetization surfaces that support daily operator workflows.

The role works closely with Engineering, Design, Marketing, Data Science, Operations, and Go-to-Market teams to translate product vision into reality. The position is hybrid, with three days a week in the office. The stated base pay range is $185,000–$215,000; offers depend on the candidate’s location and experience. A company stock plan is also included in the compensation package.

Requirements

• At least 4 years of relevant product management experience or equivalent.
• Deep understanding of the product development lifecycle and a proven ability to deliver intuitive, high-quality products that scale across multiple platforms.
• Technical fluency to engage effectively with engineers, understand APIs and systems architecture at a high level, and discuss implementation trade-offs.
• Metrics-driven work style and ability to use data to make informed decisions.
• Exceptional communication skills and ability to articulate product vision, rationale, and trade-offs to cross-functional teams and stakeholders.
• Ability to understand customer needs and how customers interact with products.
• Ability to make decisions with imperfect information, lead without authority, and manage ambiguity and complexity.
• U.S. work authorization is required for U.S.-based roles; visa sponsorship is not available.

Nice To Haves

• Restaurant or hospitality software experience is preferred.
• Hands-on restaurant or hospitality experience, such as working in a restaurant, bar, or cafe, is a significant plus.

Responsibilities

• Help define product strategy for SpotOn’s restaurant software suite.
• Own and manage the product roadmap, making data-informed trade-offs based on customer needs, market dynamics, and business priorities.
• Bring an innovative mindset to product design and vision, challenge assumptions, and identify bold solutions to customer problems.
• Partner with Engineering, Design, Marketing, Data Science, Operations, and Go-to-Market teams to gather input, align priorities, and deliver solutions.
• Analyze market trends, customer feedback, competitive offerings, and emerging technologies to identify opportunities for differentiation and growth.
• Lead ongoing experimentation, learning, and iteration, using insights and data to guide product decisions.
• Build relationships with internal stakeholders and external partners, advocating for the product and representing the customer’s voice.
• Collaborate with stakeholders, including product marketing, to develop product positioning.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Company stock plan and RSUs.
• Paid vacation, 10 company holidays, sick time, and volunteer time off.
• Employee Resource Groups.
• Monthly cell phone and internet stipend.
• Tuition reimbursement of up to $2,000 per calendar year for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed