Staff Product Designer, Mail Growth

Superhuman•San Francisco, CA

9h•Remote

About The Position

Superhuman is hiring a Staff Product Designer to lead design for Superhuman Mail’s growth efforts. The role shapes onboarding, in-product activation, and purchase experiences across Superhuman’s collaborative product suite, helping customers become more efficient with AI-powered email and scheduling workflows. The designer will make a power-user email experience easier to understand and adopt through strong visual and interaction design, balancing customer needs with business goals and treating growth as a mutually beneficial endeavor. The designer will work with product, marketing, research, engineering, and analytics teammates to develop early-lifecycle experiments and product improvements. This includes influencing product strategy and roadmaps, using research to support feature discovery and habit formation, and prototyping and iterating to validate assumptions. The role also contributes to design culture through high-quality craft, measurable impact, collaboration, and the exploration of AI-enabled design tools and workflows. The position is remote-flexible for the Mail team, with a hybrid option for team members based in San Francisco, New York City, or Seattle. Candidates may work from a home office anywhere in the United States or Canada, or from Superhuman’s San Francisco, Seattle, or New York offices.

Requirements

At least 5 years of relevant Product Design and Growth Design experience.
At least 3 years focused on growth, onboarding, monetization or subscription, or activation experiences.
Proven ability to design clear, scalable, delightful user experiences that simplify complex workflows.
Mastery of design fundamentals, including prototyping, visual and interaction design, typography, layout, and visual hierarchy.
Ability to deliver polished, detail-oriented premium experiences.
Experience and curiosity in building AI-powered products, including designing for trust, speed, and user control.
Strong collaboration skills and a bias to action, including comfort creating clarity when direction is ambiguous.
Exceptional storytelling and influencing skills; ability to translate ambiguous problems into a compelling vision, align cross-functional teams, influence senior leadership, and guide groups to decisions when consensus is elusive.

Responsibilities

Define and shape experiments that help users reach clear aha moments, from early sketches and hypotheses through interactive prototypes and high-fidelity designs.
Partner with product managers and engineers to shape product direction, tradeoffs, and sequencing.
Balance business goals and user needs in design work.
Identify growth opportunities and help shape a cohesive, customer-centric roadmap with the team.
Use research insights to guide feature discovery, habit formation, and early value, increasing meaningful adoption across products.
Stay current on industry trends and consider users’ emotional needs as well as functional requirements.
Elevate the team’s design culture through high-quality craft and work that drives measurable business impact.
Prototype, test, and iterate rapidly to explore and validate ways to help users manage email and stay productive on the go.
Explore and evolve design processes using AI tools and workflows.
Collaborate with other designers, give and receive thoughtful feedback, share ideas, and support team growth.