Staff Product Designer

Hinge Health • San Francisco, CA

12d • Hybrid

About The Position

Hinge Health is seeking a Staff Product Designer to help shape its enterprise products, especially B2B web applications for internal operations and client-facing self-service. The role will design experiences across products such as Ops Hub and ClientHub, along with workflows, integrations, and applied AI capabilities that help clients, partners, and Hinge Health operators complete tasks more efficiently. The work aims to reduce manual effort, improve response times, standardize outcomes, and make complex operational processes easier to understand and use.

The designer will collaborate with Product, Engineering, Data, Customer Success, Operations, and other cross-functional teams to create scalable solutions from concept through execution. They will lead through ambiguity, connect user needs with business outcomes, and apply research, interaction and visual design, systems thinking, and prototyping. The role will help establish design direction for enterprise experiences that improve self-service task completion, increase automation coverage, and support client retention.

The position calls for a designer who simplifies complex challenges, delivers high-quality work, has a record of shipping impactful experiences, brings a growth mindset, and is interested in using AI to improve enterprise workflows. Hinge Health describes this as a high-impact role as it builds intelligent tools and experiences for clients, partners, and internal teams.

Requirements

• Expertise in interaction and visual design, with a track record of advancing design craft and inspiring excellence across teams.
• Experience leading ambiguous problem spaces, setting vision, and defining design strategy across products or platforms.
• Proficiency in forming hypotheses, running or facilitating user research, and using data science insights to optimize experiences.
• Strong communication skills and ability to align teams and influence senior stakeholders around design direction.
• Demonstrated success mentoring designers and elevating the quality and impact of team output.
• Deep prototyping skills with Figma and AI tools to drive product alignment, experimentation, and innovation.
• Expertise in scalable flows, component design, and building cohesive design systems.
• Fluency in synthesizing research and data and translating insights into actionable, strategic design opportunities.
• A degree equivalent to a four-year degree or bachelor's degree.

Nice To Haves

• Experience simplifying complex workflows across multiple roles, systems, and edge cases.
• A track record of facilitating pillar- or organization-level workshops that align cross-functional partners on large, complex initiatives and move teams toward clear decisions.
• Skill in facilitating executive meetings, guiding conversations, framing decisions, and ensuring validation and checkpoints before moving forward.
• Experience using animation to communicate status, transitions, and feedback while adding clarity and delight.
• Hands-on experience using AI development tools to prototype and test ideas, and curiosity about emerging tools that accelerate design exploration and elevate quality.
• Interest in redefining spaces with novel and delightful ideas, drawing inspiration from unexpected sources.
• Proficiency designing across desktop and mobile and delivering cohesive experiences across surfaces.
• Passion for helping people live healthier lives through thoughtful design and technology, with relevant healthcare or fitness industry experience.

Responsibilities

• Lead design direction across complex problem spaces, connecting user needs, business goals, and technical possibilities into a clear product vision and strategy.
• Simplify complex workflows and identify opportunities for AI and automation to help people complete tasks faster with less manual effort.
• Apply strong interaction and visual design craft, contribute scalable patterns and systems, and uphold a consistently high quality bar.
• Use research, data, prototyping, and emerging tools to explore opportunities, test ideas, and improve outcomes.
• Partner with Product, Engineering, Data, Operations, and other cross-functional teams to align priorities, make decisions, and deliver effective operational experiences.
• Mentor other designers, share expertise, and champion accessible and inclusive design.

Benefits

• Dog-friendly workplace program at the San Francisco office.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior