Staff Performance Manager

Employbridge • Reedsburg, WI

1d • Onsite

About The Position

The Staff Performance Manager oversees day-to-day personnel at a client site to support timely, accurate, high-quality delivery of customer goods and services. The role manages employee relations, including coaching, performance reviews, assignment removals, and exit interviews, while maintaining client satisfaction through strong customer service and relationships with supervisors and associates. The manager anticipates staffing needs and develops services to address changing client requirements.

The position is on-site in Reedsburg, Wisconsin, with flexibility required. The listed schedule is Monday and Tuesday, 8 a.m.–5 p.m., and Wednesday through Friday, with second- and third-shift availability from 2 p.m. to 6 a.m. The work is generally performed at a client location, which may be an office or another business setting, and may require travel between locations. The role must comply with applicable occupational safety and health standards, rules, and regulations.

EmployBridge offers a competitive base salary and monthly bonus potential. Full-time colleagues are offered a benefits package that includes medical, dental, vision, and prescription drug benefits, paid holidays, floating holidays, paid time off, a 401(k), parental leave, and opportunities for career advancement and promotion from within.

Requirements

• High school diploma.
• At least one year in a leadership role.
• Two years in a warehouse leadership role and experience in a customer-service role involving communication with multiple levels of a client organization.
• HR and data-management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavily process-oriented environment.
• Ability to lead, organize, and build effective and diverse teams.
• Critical-thinking and problem-solving skills.
• Ability to communicate professionally and effectively across platforms.
• Ability to listen and respond effectively to information and influence decision-makers.
• Ability to achieve results in a quality, timely, and cost-effective manner; prioritize, plan resource use, and monitor progress against objectives.
• Adaptability to change and new situations, and ability to handle a diverse range of tasks effectively.
• Experience using technology platforms to support effective decision-making.

Responsibilities

• Recruit, screen, and interview candidates daily; manage candidate inventory.
• Conduct new-hire orientations covering client onboarding information and complete first-day check-ins.
• Audit onboarding requirements and confirm new-hire start requirements are met.
• Communicate workforce needs to the client, using labor-market data to propose plausible solutions.
• Participate in client forecasting meetings and stay informed about current and upcoming business needs.
• Manage daily attendance and headcount reports.
• May process weekly payroll and maintain the timeclock database.
• Document and investigate safety incidents, and participate in client meetings about safety and operational efficiency.
• Handle workers’ compensation claims and document unemployment.
• Build and maintain rapport with management and supervisors to support consistency across departments.
• Initiate and complete client relationship mapping as needed.
• Create and run reports to identify workforce challenges, escalate issues when appropriate, and collaborate with the client on solutions using CRM, Power BI, and time-and-attendance software.
• Coach associates on policies that may have legal implications, involve onsite HR, and lead investigations.
• Conduct employee performance reviews and assign or end associate assignments.
• Supervise personnel to support timely, accurate, and quality delivery of customer goods and services.
• Manage employee relations, including coaching, performance reviews, assignment removals, and exit interviews.
• Maintain client satisfaction and engagement through customer service and relationships with client supervisors and associates.
• Anticipate staffing requirements and develop value-added services to support changing client needs.

Benefits

• Competitive base salary and monthly bonus potential.
• Medical, dental, and vision benefits starting on the first of the month following the hire date.
• Prescription drug benefits.
• Eight paid holidays per year.
• Two floating holidays per year.
• Paid time off.
• 401(k).
• Parental leave.
• Career paths and promotion-from-within opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED