Staff Performance Manager

Employbridge • Jonesboro, AR

10h • Onsite

About The Position

The Staff Performance Manager supervises personnel day to day to ensure customer goods and services are delivered on time, accurately, and to quality standards. The role manages employee relations at the client site, including coaching, counseling, performance reviews, removal from assignments, and exit interviews. It also supports client satisfaction and engagement through strong customer service and relationships with supervisors and associates, anticipates staffing needs, and develops value-added services to address changing client requirements.

The manager coordinates recruitment, screening, interviewing, and hiring; maintains timekeeping and verifies payroll and invoicing accuracy; and provides productivity, headcount, attendance, and other reports requested by the client. Additional duties include onsite orientation and safety training, initial treatment and reporting of workers’ compensation incidents, participation in client service reviews, and liaison work between the branch office and client.

Requirements

• Experience in a customer service role responsible for multi-level client communication.
• HR and data management experience.
• Demonstrable success managing a team or process.
• Familiarity with a heavy process-oriented environment.
• Ability to lead, organize, and build effective and diverse teams.
• Seasoned critical-thinking and problem-solving skills.
• Practical experience and comfort using operational software, Microsoft Office products, and basic data management tools for analysis.
• Ability to communicate professionally and effectively across all platforms.
• Ability to listen and respond to information effectively and influence decision makers.

Responsibilities

• Anticipate staffing requirements and expectations and develop value-added services to support changing client needs.
• Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment.
• Maintain the timekeeping system and ensure payroll and invoicing are accurate.
• Provide productivity, headcount, attendance, and other reports at the client’s request.
• Manage employee relations at the site, including coaching, counseling, performance reviews, removal from assignments, and exit interviews.
• Conduct onsite orientation and safety training.
• Facilitate initial treatment and reporting of workers’ compensation incidents.
• Participate in scheduled service reviews at the client site.
• Act as the liaison between the branch office and the client.
• Deliver superior customer service and develop relationships with supervisors and associates.
• Perform other duties as assigned.

Benefits

• Competitive base salary plus monthly bonus potential.
• Medical, dental, and vision benefits.
• Prescription drug benefits.
• 401(k).
• Paid time off and holidays.
• Wellness program.
• Incentive programs.
• Career paths and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed