Staff Performance Manager

Employbridge • Houston, TX

17h • Onsite

About The Position

The Staff Performance Manager oversees day-to-day personnel at a client site to support timely, accurate, high-quality delivery of customer goods and services. The role manages employee relations, including coaching, performance reviews, assignment removal, and exit interviews, while promoting client satisfaction and engagement through strong customer service and relationships with client supervisors and associates. The manager anticipates staffing needs and develops services to support changing client requirements.

This hands-on, on-site position involves recruiting and onboarding workers, coordinating with client leadership on staffing and business needs, maintaining workforce reports, and addressing operational and safety matters. The schedule is overnight Sunday through Thursday, with some Fridays, from 11:30 p.m. to 10:30 a.m. Travel to and from client locations may be required.

Requirements

• At least two years in a warehouse leadership role.
• Experience in a customer-service role involving communication with multiple levels of client personnel.
• HR and data-management experience.
• Demonstrated success managing a team or process.
• Familiarity with a heavily process-oriented environment.
• Ability to lead, organize, and build effective, diverse teams.
• Strong critical-thinking and problem-solving skills.
• Ability to communicate professionally and effectively across platforms.
• Ability to listen and respond effectively to information and influence decision-makers.
• Ability to achieve results in a quality, timely, and cost-effective manner; prioritize, plan resource use, and monitor progress against objectives.
• Ability to respond positively to change, adapt quickly, and handle a diverse range of tasks effectively.
• Experience using various technology platforms to support effective decision-making.

Nice To Haves

• High school diploma.
• One or more years in a leadership role.

Responsibilities

• Recruit, screen, and interview candidates daily and manage candidate inventory.
• Conduct new-hire orientations covering client onboarding information and complete first-day check-ins.
• Audit onboarding requirements and confirm that new-hire start requirements are met.
• Communicate workforce needs to the client and use labor-market data to propose solutions.
• Participate in client forecasting meetings and stay informed about current and upcoming business needs.
• Manage daily attendance and headcount reports.
• May process weekly payroll and maintain the timeclock database.
• Document and investigate safety incidents and participate in client discussions about safety and operational efficiency.
• Handle workers’ compensation claims and document unemployment matters.
• Develop and maintain relationships with management and supervisors to promote consistency across departments.
• Initiate and complete client relationship mapping as needed.
• Create and run reports to identify workforce challenges, escalate issues when appropriate, and collaborate with the client on solutions using CRM, Power BI, and time-and-attendance software.
• Coach associates on policies with potential legal implications, involve onsite HR, and lead investigations.
• Conduct employee performance reviews and assign or end associate assignments.

Benefits

• Competitive base salary plus monthly bonus potential.
• Comprehensive medical, dental, and vision benefits beginning on the first of the month following hire date.
• Prescription drug benefits.
• Eight paid holidays per year.
• Two floating holidays per year.
• Paid time off.
• 401(k).
• Parental leave.
• Career paths and promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED