Staff Performance Manager 1st shift

Employbridge Career•Cheyenne, WY

5d•Onsite

About The Position

The Staff Performance Manager oversees day-to-day personnel at a client site to ensure timely, accurate, high-quality delivery of customer goods and services. The role manages employee relations, including coaching, performance reviews, assignment removals, and exit interviews, while maintaining client satisfaction through strong customer service and effective relationships with supervisors and associates. The manager anticipates staffing requirements and develops value-added services to meet changing client needs. The position is on-site at a client location and is scheduled Monday through Friday, 4:00 p.m. to 12:30 a.m. Work may take place in an office or another business setting and may require travel to and from locations. The role requires compliance with occupational safety and health standards, rules, and regulations. EmployBridge offers a competitive base salary with monthly bonus potential. Full-time colleagues are offered a benefits package that includes medical, dental, and vision coverage beginning on the first of the month following hire, prescription drug benefits, paid holidays, floating holidays, paid time off, a 401(k), a wellness program, and parental leave. The company also offers career paths and encourages promotion from within.

Requirements

High school diploma.
At least one year in a leadership role.
Experience in a customer service role involving communication with clients at multiple levels.
HR and data-management experience.
Demonstrated success managing a team or process.
Familiarity with a heavily process-oriented environment.
Ability to lead, organize, and build effective, diverse teams.
Critical-thinking and problem-solving skills.
Ability to communicate professionally and effectively across platforms.
Ability to listen and respond effectively to information and influence decision-makers.
Ability to achieve results in a quality, timely, and cost-effective manner; prioritize, plan resource use, and monitor progress against objectives.
Ability to respond positively to change, adapt quickly to new situations, and handle a diverse range of tasks effectively.
Experience using technology platforms to support effective decision-making.
Ability to comply with occupational safety and health standards, rules, and regulations.

Responsibilities

Recruit, screen, and interview candidates daily to manage candidate inventory.
Conduct new-hire orientations covering client onboarding information and perform first-day check-ins.
Audit onboarding requirements and confirm new hires meet start requirements.
Communicate workforce needs to the client and use labor-market data to present plausible solutions.
Participate in client forecasting meetings and stay informed about current and upcoming business needs.
Manage daily attendance and headcount reports.
May process weekly payroll and maintain the timeclock database.
Document and investigate safety incidents and participate in client meetings about safety and operational efficiency.
Handle workers’ compensation claims and document unemployment.
Build and maintain rapport with management and supervisors to promote consistency across departments.
Initiate and complete client relationship mapping as needed.
Create and run reports to identify workforce challenges, escalate issues when appropriate, and collaborate with the client on solutions using CRM, Power BI, and time-and-attendance software.
Coach associates on policies that may have legal implications, involve onsite HR, and lead investigations.
Conduct employee performance reviews and assign or end associate assignments.