Staff Performance Manager 1st shift

Employbridge•South Greeley, WY

6d•Onsite

About The Position

The Staff Performance Manager oversees day-to-day personnel at a client site to ensure timely, accurate, high-quality delivery of customer goods and services. The role manages employee relations, including coaching, performance reviews, assignment removals, and exit interviews, while supporting client satisfaction through strong customer service and relationships with client supervisors and associates. The manager anticipates staffing needs and develops value-added services to meet changing client requirements. This is an on-site role at a client location, generally an office or other business setting, with travel to and from locations as required. The schedule is Monday through Friday, 4:00 p.m. to 12:30 a.m. The position requires compliance with occupational safety and health standards, rules, and regulations.

Requirements

High school diploma.
One or more years in a leadership role.
Experience in a customer service role involving communication with clients at multiple levels.
HR and data management experience.
Demonstrable success managing a team or process.
Familiarity with a heavily process-oriented environment.
Ability to lead, organize, and build effective, diverse teams.
Critical-thinking and problem-solving skills.
Ability to communicate professionally and effectively across platforms.
Ability to listen and respond effectively to information and influence decision-makers.
Ability to achieve results in a quality, timely, and cost-effective manner; prioritize, plan resource use, and monitor progress against objectives.
Ability to respond positively to change, adapt quickly, and handle a diverse range of tasks effectively.
Experience using technology platforms to support effective decision-making.
Ability to comply with occupational safety and health standards, rules, and regulations.

Responsibilities

Recruit, screen, and interview candidates daily while managing candidate inventory.
Conduct new-hire orientations covering client onboarding information and check in with new hires on their first day of work.
Audit onboarding requirements and confirm that new-hire start requirements are met.
Communicate workforce needs to the client and use labor-market data to present plausible staffing solutions.
Participate in client forecasting meetings and stay informed about current and upcoming business needs.
Manage daily attendance and headcount reports.
May process weekly payroll and maintain the timeclock database.
Document and investigate safety incidents and participate in client meetings about safety and operational efficiency.
Handle workers’ compensation claims and document unemployment.
Build and maintain rapport with client management and supervisors to support consistency across departments.
Initiate and complete client relationship mapping as needed.
Create and run reports to identify workforce challenges, escalate issues when appropriate, and collaborate with the client on solutions using CRM, Power BI, and time-and-attendance software.
Coach associates on policies that may have legal implications, involve onsite HR, and lead investigations.
Conduct employee performance reviews and assign or end associate assignments.

Benefits

Competitive base salary plus monthly bonus potential.
Medical, dental, and vision benefits beginning on the first of the month following the hire date.
Prescription drug benefits.
Eight paid holidays per year.
Two floating holidays per year.
Paid time off.
401(k).
Wellness program.
Parental leave.
Career paths and promotion-from-within opportunities.