Staff Performance Manager

Employbridge•North Richland Hills, TX

11h•Onsite

About The Position

The Staff Performance Manager oversees day-to-day personnel at a client site to support timely, accurate, high-quality delivery of customer goods and services. The role manages employee relations, including coaching, performance reviews, removals from assignments, and exit interviews. It also supports client satisfaction by providing superior customer service, building relationships with client supervisors and associates, anticipating staffing needs, and developing value-added services as client needs change. The manager coordinates recruitment and hiring, maintains timekeeping and payroll/invoicing accuracy, provides requested operational reports, conducts onsite orientations and safety training, and helps manage workers’ compensation incidents. The role participates in client service reviews and serves as a liaison between the branch office and the client. Other duties may be assigned.

Requirements

Experience in a customer service role responsible for multi-level client communication.
HR and data management experience.
Demonstrable success managing a team or process.
Familiarity with a heavy process-oriented environment.
Ability to lead, organize, and build effective and diverse teams.
Seasoned critical-thinking and problem-solving skills.
Practical experience and comfort using operational software, Microsoft Office products, and basic data management tools for analysis.
Ability to communicate professionally and effectively across all platforms.
Ability to listen and respond to information effectively and influence decision makers.

Responsibilities

Anticipate staffing requirements and expectations and develop value-added services to support changing client needs.
Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment.
Maintain the timekeeping system and ensure payroll and invoicing are accurate.
Provide productivity, headcount, attendance, and other reports at the client’s request.
Manage employee relations at the site, including coaching, counseling, performance reviews, removal from assignments, and exit interviews.
Conduct onsite orientation and safety training.
Facilitate the initial treatment and reporting of workers’ compensation incidents.
Participate in scheduled service reviews at the client site.
Act as the liaison between the branch office and the client.
Deliver superior customer service and develop relationships with supervisors and associates.
Perform other duties as assigned.