Staff Performance Coordinator

Employbridge•Ontario, CA

About The Position

ProLogistix, an Employbridge company, is seeking a Staff Performance Coordinator in El Paso, Texas. The coordinator serves as a primary contact for vendors and client contacts regarding employee issues, helps set expectations for resolving those issues, and coordinates timely resolution across workforce partners. The role also supports client operations through customized new-hire orientations, onboarding, payroll and attendance tracking, safety activities, performance coaching, and workforce data reporting. It involves walking candidates through the client facility, typically covering 3 to 5 miles daily, and participating in meetings about safety, operations, and daily order-fill goals.

Requirements

Hands-on experience in a logistics or manufacturing environment.
Experience in a customer service role responsible for client communication.
Data management experience.
Familiarity with a heavy process-oriented environment.
Ability to multitask, change priorities as appropriate, and execute tasks in a high-pressure environment.
Ability to understand client goals and how they measure success.
Ability to work independently and with a team.
Practical experience and comfort using Microsoft Office products.

Nice To Haves

HR experience.

Responsibilities

Serve as the first point of contact for vendors and client contacts regarding employee issues.
Educate clients on guidelines and set expectations for handling employee issues.
Ensure employee issues are handled appropriately and in a timely manner.
Coordinate resolution of workforce issues with vendors and client partners, and understand risk areas for all parties.
Deliver client-customized new-hire orientations.
Collect and review required work-related onboarding documents for each employee before their start date.
Run reports and use data to identify workforce challenges, escalating issues to the appropriate resource using CRM, Power BI, and time-and-attendance software.
Participate in client safety and operations meetings, document and investigate safety incidents, and execute the safety observation program.
Coach associates on attendance policies, conduct ABC performance reviews, and assign and end associate assignments.
Process payroll and track attendance, wage, and hour compliance.
Walk candidates through tours of the client facility, walking 3 to 5 miles daily.
Participate in whiteboard meetings to understand daily order-fill goals.
Conduct onboarding, I-9s, and background checks.