Staff Performance Coordinator (Seasonal Opportunity)

Employbridge Career•Clayton, IN

8d•Onsite

About The Position

The Staff Performance Coordinator serves as the first point of contact for vendors and client contacts regarding employee issues, sets expectations for handling those issues, and coordinates timely resolutions with vendors and client partners. The role delivers client-customized new-hire orientations; collects and reviews required onboarding documents; conducts onboarding, I-9s, and background checks; and supports employee performance, attendance, payroll, and compliance processes. The coordinator uses reports and data to identify workforce challenges and escalate issues, participates in safety and operations meetings, documents and investigates safety incidents, and executes the safety observation program. The role also walks candidates through the client facility, participates in daily order-fill goal meetings, and works a schedule requiring flexibility across mornings, midday, evenings, and weekends. The position is in Clayton, Indiana, and involves walking 3 to 5 miles daily.

Requirements

Hands-on experience in a logistics or manufacturing environment.
Experience in a customer service role responsible for client communication.
Data management experience.
Familiarity with a heavy process-oriented environment.
Ability to multitask, change priorities as appropriate, and execute tasks in a high-pressure environment.
Ability to understand client goals and how they measure success.
Ability to work independently and with a team.
Practical experience and comfort using Microsoft Office products.
Fluent in Spanish and English.

Nice To Haves

Human resources experience is preferred.

Responsibilities

Act as the first point of contact for vendors and client contacts regarding employee issues.
Educate clients on guidelines and set expectations for handling employee issues.
Ensure employee issues are handled appropriately and in a timely manner.
Coordinate workforce-issue resolution with vendors and client partners and understand risk areas for all parties.
Deliver client-customized new-hire orientations.
Collect and review required work-related onboarding documents for each employee before their start.
Run reports and use data to identify workforce challenges and escalate issues to the appropriate resource using CRM, Power BI, and time/attendance software.
Participate in client meetings about safety and operations; document and investigate safety incidents; and execute the safety observation program.
Coach associates on attendance policies, conduct ABC performance reviews, and assign and end associate assignments.
Process payroll and track attendance, wage, and hour compliance.
Walk candidates through tours of the client facility.
Participate in whiteboard meetings to understand daily order-fill goals.
Conduct onboarding, I-9s, and background checks.