Staff Performance Coordinator

Employbridge•Lakeland, FL

About The Position

ProLogistix, an Employbridge company, is seeking a Staff Performance Coordinator in El Paso, Texas. The role serves as the primary contact for vendors and client contacts regarding employee issues, coordinates resolution of workforce matters, and ensures issues are addressed appropriately and promptly. The coordinator delivers customized new-hire orientations, gathers and reviews required onboarding documents, and conducts onboarding, I-9s, and background checks. The position also uses reports and data to identify workforce challenges, participates in safety and operations meetings, documents and investigates safety incidents, and administers a safety observation program. Other duties include coaching associates on attendance policies, conducting ABC performance reviews, assigning and ending associate assignments, processing payroll, and tracking attendance and wage-and-hour compliance. The role includes walking candidates through the client facility, walking 3 to 5 miles daily, and participating in meetings about daily order-fill goals.

Requirements

Hands-on experience in a logistics or manufacturing environment.
Experience in a customer service role responsible for client communication.
Data management experience.
Familiarity with a highly process-oriented environment.
Ability to multitask, change priorities as appropriate, and execute tasks in a high-pressure environment.
Ability to understand client goals and how they measure success.
Ability to work independently and as part of a team.
Practical experience and comfort using Microsoft Office products.

Nice To Haves

Human resources experience is preferred.

Responsibilities

Serve as the first point of contact for vendors and client contacts regarding employee issues.
Educate clients on guidelines and set expectations for handling employee issues.
Ensure employee issues are handled appropriately and in a timely manner.
Coordinate resolution of workforce issues with vendors and client partners, and understand risk areas for all parties.
Deliver client-customized new-hire orientations.
Collect and review required work-related onboarding documents for each employee before their start.
Run reports and use data to identify workforce challenges, escalating issues to the appropriate resource using CRM, Power BI, and time-and-attendance software.
Participate in client safety and operations meetings; document and investigate safety incidents and execute the safety observation program.
Coach associates on attendance policies, conduct ABC performance reviews, and assign and end associate assignments.
Process payroll and track attendance, wage, and hour compliance.
Walk candidates through tours of the client facility.
Participate in whiteboard meetings to understand daily order-fill goals.
Conduct onboarding, I-9s, and background checks.