Staff Performance Coordinator (Part-Time)

Employbridge Career • Lexington, KY

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About The Position

The Staff Performance Coordinator serves as the first point of contact for vendors and client contacts regarding employee issues. The coordinator explains guidelines and expectations, ensures issues are handled appropriately and promptly, and works with vendors and client partners to resolve workforce concerns while identifying risk areas.

The role delivers client-customized new-hire orientations; collects and reviews onboarding documents; conducts onboarding, I-9s, and background checks; and uses reports and workforce data to identify challenges and escalate them to the appropriate resource. The coordinator also participates in client safety and operations meetings, documents and investigates safety incidents, and carries out the safety observation program.

Additional duties include coaching associates on attendance policies, conducting ABC performance reviews, assigning and ending associate assignments, processing payroll, and tracking attendance and wage-and-hour compliance. The coordinator tours candidates through the client facility, participates in whiteboard meetings to understand daily order-fill goals, and uses CRM, Power BI, time-and-attendance software, and Microsoft Office products. This is a part-time, evening position in Lexington, Kentucky, generally scheduled from 7 p.m. to midnight, with flexibility and possible Sunday work.

Requirements

• Hands-on experience in a logistics or manufacturing environment.
• Experience in a customer service role responsible for client communication.
• Data management experience.
• Familiarity with a heavy process-oriented environment.
• Ability to multitask, change priorities as appropriate, and execute tasks in a high-pressure environment.
• Ability to understand client goals and how they measure success.
• Ability to work independently and with a team.
• Practical experience and comfort using Microsoft Office products.
• Fluency in Spanish and English.

Nice To Haves

• HR experience is preferred.

Responsibilities

• Act as the first point of contact for vendors and client contacts regarding employee issues.
• Educate clients on guidelines and set expectations for handling employee issues.
• Ensure employee issues are handled appropriately and in a timely manner.
• Coordinate workforce issue resolution with vendors and client partners and understand risk areas for all parties.
• Deliver client-customized new-hire orientations.
• Collect and review required work-related onboarding documents for each employee before their start.
• Run reports and use data to identify workforce challenges, escalating issues to the appropriate resource.
• Participate in client meetings about safety and operations.
• Document and investigate safety incidents and execute the safety observation program.
• Coach associates on attendance policies, conduct ABC performance reviews, and assign and end associate assignments.
• Process payroll and track attendance and wage-and-hour compliance.
• Walk candidates through tours of the client facility.
• Participate in whiteboard meetings to understand daily order-fill goals.
• Conduct onboarding, I-9s, and background checks.

Benefits

• Competitive base salary plus monthly bonus potential.
• Career paths and promotion from within are encouraged.
• A benefits package for full-time colleagues includes medical, dental, and vision coverage; prescription drug benefits; 401(k); paid time off and holidays; and incentive programs.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed