Staff Performance Coordinator

Employbridge Career•Lakeland, FL

About The Position

Employbridge is seeking a Staff Performance Coordinator to join the ProLogistix team in El Paso, Texas. The coordinator serves as the first point of contact for vendors and client contacts regarding employee issues, coordinates workforce issue resolution, and helps ensure issues are handled appropriately and promptly. The role supports client operations through customized orientations, onboarding, employee coaching, payroll and attendance administration, safety activities, and workforce data analysis. It involves regularly walking candidates through a client facility, covering approximately 3 to 5 miles per day.

Requirements

Hands-on experience in a logistics or manufacturing environment.
Experience in a customer service role responsible for client communication.
Data management experience.
Familiarity with a heavily process-oriented environment.
Ability to multitask, change priorities as appropriate, and execute tasks in a high-pressure environment.
Ability to understand client goals and how they measure success.
Ability to work independently and with a team.
Practical experience and comfort using Microsoft Office products.

Nice To Haves

Human resources experience is preferred.

Responsibilities

Serve as the first point of contact for vendors and client contacts regarding employee issues.
Educate clients on guidelines and set expectations for handling employee issues.
Ensure employee issues are handled appropriately and in a timely manner.
Coordinate resolution of workforce issues with vendors and client partners, while understanding risk areas for all parties.
Deliver client-customized new-hire orientations.
Collect and review required work-related onboarding documents for each employee before their start.
Run reports and use data to identify workforce challenges, escalating issues to the appropriate resource.
Participate in client safety and operations meetings; document and investigate safety incidents and execute the safety observation program.
Coach associates on attendance policies, conduct ABC performance reviews, and assign and end associate assignments.
Process payroll and track attendance, wage, and hour compliance.
Walk candidates through tours of the client facility, covering 3 to 5 miles daily.
Participate in whiteboard meetings to understand daily order-fill goals.
Conduct onboarding, I-9s, and background checks.