Staff Learning & Development Manager

Benesch Law • Chicago, IL

10d • $127,000 - $160,000 • Hybrid

About The Position

The Staff Learning & Development Manager is a key member of Benesch’s Human Resources team, responsible for leading and executing the Firm’s performance management and learning strategy for staff. The role oversees the design, implementation, and continuous improvement of performance review processes, professional development programs, and skill-building initiatives for non-timekeeper staff. The manager partners with firm leadership and HR colleagues to deliver learning programs and strengthen managerial development efforts. This position is based in the Chicago office and follows a hybrid schedule with work-from-home flexibility.

Requirements

• Bachelor’s degree in Human Resources, Learning & Development, Organizational Psychology, Business, or a related field.
• At least seven years of progressive human resources experience, including at least five years focused on learning and development, training, or organizational development.
• Proven experience managing performance processes and facilitating employee development in a professional services or multi-office environment.
• Strong understanding of coaching principles and performance management in a professional services setting.
• Outstanding interpersonal, facilitation, and presentation skills.
• Ability to build trust and collaborate effectively across all levels of the organization.
• Proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, and Teams.
• Familiarity with learning or talent development platforms and content creation tools.

Nice To Haves

• SHRM or HRCI certification.

Responsibilities

• Partner with leadership to identify skill and competency gaps among support staff and establish learning and development initiatives.
• Lead the annual performance management process for support staff, including communications, manager training, cycle coordination, and follow-up.
• Design, coordinate, deliver, and evaluate firm-wide learning programs for support staff, including workshops, skill-building sessions, and professional development opportunities.
• Build learning modules using firm systems and tools.
• Administer the SkillPath learning subscription, including user setup, recommended learning paths by role and level, and reporting on enrollments, completions, and utilization trends.
• Partner with managers to promote SkillPath content aligned with performance and development goals, monitor course completion, and incorporate learning data into talent discussions and coaching conversations.
• Manage the Bundle 1:1 coaching program, track enrollment, session utilization, and feedback, and escalate low participation to department leaders.
• Identify takeaways, themes, and future development opportunities after individuals complete the coaching program.
• Design and facilitate HR-specific and managerial trainings for in-person, virtual, or learning management system delivery.
• Maintain and update the Benesch Learning Center, including reviewing and creating content, updating modules, running and analyzing reports, and promoting staff engagement.
• Provide administrative and logistical support for training programs, including calendaring, collecting presenter information, monitoring attendance, communicating with invitees, coordinating technology, and arranging catering or rooms.
• Manage relationships with external training providers, consultants, and software vendors.
• Evaluate training effectiveness by collecting and analyzing feedback.
• Track training engagement and ensure training records are complete and properly stored.
• Lead the design and implementation of career pathing frameworks for support staff, defining competencies, growth criteria, and development plans.
• Stay informed about learning, performance management, and organizational development best practices and recommend improvements to the firm’s people programs.
• Perform other duties and projects as assigned.

Benefits

• Hybrid schedule with work-from-home flexibility.
• Full-time positions are eligible for a discretionary bonus and comprehensive benefits package.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager