Manager, Learning & Development

Sunward Federal Credit Union•Albuquerque, NM

6h•$83,524 - $104,405•Onsite

About The Position

Responsible for designing, developing, implementing, and evaluating training programs for Sunward and overseeing Sunward’s onboarding program. Uses data to develop strategies and programs that support organizational performance goals, employee engagement, and member experiences. Develops and implements needs analyses and training plans, coordinates and evaluates curriculum development, oversees training preparation and delivery, and may periodically teach courses. Oversees program development, budget monitoring, and training administration, including development, technical coordination, and management of internal and/or external training and development staff. The role leads and develops Learning & Development staff, identifies organizational training needs, and partners with management to set priorities and strategies. It supports employee education and career pathing, evaluates program effectiveness, oversees curricula and instructional materials, and recommends vendor programs as appropriate. The Manager serves as a resource on training-related operational and service issues, represents Learning & Development on project teams, supports project rollouts with training and reinforcement, maintains departmental records and reports, and promotes Sunward’s service and sales culture. The position is primarily office-based, with work in training rooms, conference spaces, and virtual environments. It involves frequent interaction with individuals and groups at all organizational levels, a fast-paced and deadline-driven setting, and cross-functional collaboration. Travel to corporate offices and field sites may be required, including occasional overnight stays. Non-standard hours may be needed to support training schedules across locations or time zones.

Requirements

At least 6 years of experience in training or adult learning, including developing and delivering management, supervisory, and leadership programs.
At least 3 years of experience in a leadership role requiring decision-making, problem-solving, influencing, and facilitation skills.
Bachelor’s degree in adult learning, education, behavioral sciences, business, or a related field, or an equivalent combination of relevant education, training, and experience.
Knowledge of adult learning theory and principles and a wide range of training methods, techniques, and formats.
Knowledge of curriculum development and preparation procedures.
Strong interpersonal skills and a commitment to maintaining a close, caring relationship with Credit Union members.
Ability to foster a cooperative work environment and work effectively with diverse constituencies.
Ability to develop creative solutions that strengthen relationships with members and business partners.
Collaborative leadership skills, including holistic systems thinking, respectful communication, data-driven decision-making, humility, courage, and action orientation.
Advanced verbal and written communication skills.
Exceptional presentation skills and ability to present material of varying complexity to diverse audiences.
Ability to develop innovative, strategic, and mutually beneficial solutions to complex situations.
Ability to serve as a strategic educational consultant, identify root causes, and develop holistic solutions that include training and ongoing reinforcement.
Ability to supervise and train employees and organize, prioritize, schedule, and delegate assignments.
Demonstrated ability to develop and implement strategic training and development plans and programs.
Ability to design, develop, implement, and evaluate training plans, curricula, and methodologies.
Ability to identify and interpret strategic and operational training and development needs.
Ability to gather and analyze statistical data and apply it to improvement opportunities.
Skill in organizing resources and establishing priorities.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing strategies and procedures.
Ability to develop, plan, and implement short- and long-range goals.
Demonstrated records-maintenance skills and ability to develop and maintain recordkeeping systems and procedures.
Ability to apply team and department best practices and pursue ongoing process and service improvements.
Ability to sit for prolonged periods and work at a computer, move around offices and training facilities, and stand for extended periods while facilitating training.
Ability to lift and carry training materials or equipment, typically up to 20 pounds.
Ability to travel to various locations, potentially with occasional overnight stays, and work non-standard hours as needed.

Nice To Haves

Knowledge of Credit Union products and services, features, and benefits.
Knowledge of contemporary principles of human resource management.
Knowledge of change management principles and methods.
High proficiency in Microsoft Office and Learning Management Systems (LMS).

Responsibilities

Hire, develop, and lead Learning & Development staff, providing the knowledge and resources needed to deliver effective training services.
Identify training needs and develop and deliver timely, relevant employee training solutions.
Assess organizational strategic and operational training and development needs.
Partner with management to determine and prioritize needs and establish training and development strategies and plans.
Support employee education opportunities and career pathing.
Conduct gap and needs analyses, assess program effectiveness, and use evaluation data to recommend changes to instructional objectives and methods.
Oversee development and delivery of individual and group training programs that improve employee knowledge and skills.
Develop or oversee curricula, training outlines, and selection of instructional methods and formats, including in-person, remote, online, and video instruction.
Evaluate and recommend vendor programs to meet training goals and objectives.
Advise the organization on operational, service, process, and management training issues affecting service quality for internal and external members.
Oversee development and coordination of teaching aids, visual aids, instructional materials, computer tutorials, and reference materials.
Represent Learning & Development on departmental and cross-functional project teams and ensure projects have timely training and post-rollout reinforcement.
Develop and implement educational and staff-development projects and programs that support Credit Union goals.
Maintain departmental reports and records and collect statistical data for administrative and quality-improvement purposes.
Promote the service and sales culture by maintaining knowledge of products and services and referring members to appropriate people or departments.
Monitor training program budgets and oversee administrative aspects of training.
May serve periodically as an instructor for courses.