Learning & Development Manager

Inspected•Plantation, FL

4d•$85,000 - $110,000

About The Position

The Learning & Development Manager owns Inspected’s training strategy for contractor clients learning its platform and internal teams using and supporting it. The role builds and scales curricula, develops the people who deliver training, and helps clients and new hires ramp quickly, accurately, and compliantly as the company expands into new markets and roles. The manager oversees client onboarding and training on Permit Hub and Inspected’s virtual inspection process, as well as internal onboarding and ongoing skills development across operational and other teams. The role establishes training metrics, selects and manages learning tools, maintains training materials, and uses feedback and results to improve programs. It also manages and coaches the training team, collaborates with department leaders and the Head of HR, coordinates budgets and vendors, and works with Compliance to keep training aligned with regulatory standards across active jurisdictions.

Requirements

Bachelor’s degree or equivalent experience.
At least four years of experience in training, learning and development, or enablement, including at least one year leading a team or program.
Proven ability to design, deliver, and measure training programs for external customers and internal teams.
Ability to research and analyze complex processes and turn them into clear, well-written training materials.
Strong leadership, coaching, and communication skills, including the ability to work effectively with contractor clients and people at all organizational levels.
Highly organized and detail-oriented, with the ability to manage multiple priorities in a dynamic environment.
Strong computer skills, including Microsoft Office Suite, CRM systems such as HubSpot, and learning platforms.

Nice To Haves

Experience in construction, permitting, inspection, or a related field.
Familiarity with Private Provider or municipal compliance processes.
Experience implementing an LMS or building a training function from the ground up.

Responsibilities

Own the learning and development strategy for contractor client onboarding, internal onboarding, and ongoing skills training.
Build and maintain a training roadmap aligned with company growth, new markets, new roles, and platform releases.
Select, implement, and manage learning tools and platforms, including LMS, video, and knowledge-base tools, to deliver and track training.
Define training success metrics, including time to proficiency, completion, client activation, and quality, and report results to leadership.
Design and oversee onboarding training for contractor clients on submitting requests, using Permit Hub, and working with Inspected’s virtual inspection process.
Keep client training guides, walkthroughs, and FAQs clear and current, and reduce basic questions directed to support.
Lead live and virtual training sessions for key accounts and use client feedback to improve the program.
Create and run onboarding and ongoing training for Permit Coordinators, Customer Support Specialists, Inspectors, Sales, and other operational roles.
Partner with department heads to identify skill and process gaps and develop targeted programs and refreshers.
Develop manager and trainer toolkits, including structured interview and onboarding templates, to make training consistent.
Work with the Compliance team to ensure training reflects current regulatory standards across active jurisdictions.
Manage, coach, and develop the Training Specialist and additional training team members as the team grows; set goals and hold regular one-on-ones.
Partner with the Head of HR on employee development, career paths, and company-wide culture initiatives.
Manage training budgets, vendors, schedules, and multiple projects in a fast-paced start-up environment.
Use HubSpot CRM and Microsoft Office Suite to track training activity, follow-ups, and reporting.
Travel, as needed, to support onboarding, training sessions, and compliance audits, with travel potentially up to 10%.
Perform other duties as assigned and accommodate individuals with disabilities in performing essential functions.