Learning & Development Manager
About The Position
Traditions Hospitality Group is hiring a Learning & Development Manager to modernize, simplify, and elevate training and development across its hospitality operations. This role combines hospitality operations, leadership development, learning technology, digital content, data, and innovation to create practical, engaging programs for employees and managers. The manager will develop training for Food & Beverage and hospitality teams, help lead the company’s LMS and learning technology, create digital learning content, and use data to evaluate program effectiveness. The role will also build leadership development programs, explore practical applications of AI and automation, improve manual training processes, and partner with HR and Operations to address performance gaps and support adoption of new technologies and processes.
Requirements
- At least 10 years of progressive Learning & Development experience.
- Strong background in hospitality training, leadership development, and operational excellence.
- Understanding of Food & Beverage or hospitality operations.
- High comfort level with technology and ability to learn new systems quickly.
- Experience with an LMS, digital learning, or instructional design.
- Ability to create engaging, practical training that connects with employees.
- Comfort working with frontline employees, managers, and senior leadership.
- Ability to use data to identify opportunities and measure results.
- Enjoyment of challenging established practices and finding better solutions.
- Genuine passion for developing people.
Nice To Haves
- Experience with Paycom Learning, Articulate 360/Rise/Storyline, Canva, Camtasia, Power BI, or similar technology.
- Hospitality or multi-unit Food & Beverage experience is highly preferred.
Responsibilities
- Develop engaging training for Food & Beverage and hospitality teams.
- Help lead and maximize the LMS and learning technology.
- Create digital, video, microlearning, and interactive training content.
- Use data and analytics to measure training effectiveness.
- Explore practical ways to use AI and automation in Learning & Development.
- Build leadership development programs and strengthen the leadership bench.
- Turn manual training processes into modern, technology-enabled solutions.
- Partner with HR and Operations to identify performance gaps and develop solutions.
- Help managers and employees successfully adopt new technology and processes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
