Learning & Development Manager

Puyallup Tribal Enterprises•Tacoma, VA

About The Position

Puyallup Tribal Enterprises (PTE) is seeking a Learning & Development Manager to lead the development, implementation, and continuous improvement of learning programs, policies, operating resources, and learning systems across multiple companies. The role partners with leaders and subject matter experts to create consistent, practical, and scalable learning solutions that support onboarding, compliance, operational execution, manager development, employee growth, and organizational performance. It oversees learning strategy and infrastructure while ensuring resources are accurate, accessible, and aligned with company standards and business needs. The position also champions PTE values, promotes continuous learning, inclusion, accountability, and practical application, and builds effective relationships with employees, vendors, business partners, government and regulatory entities, and the communities in which PTE operates. The manager is responsible for using company resources efficiently, maintaining PTE equipment and assets, following workplace safety measures, promptly reporting risks and incidents, and protecting confidential and proprietary information.

Requirements

Bachelor's degree in learning and development, instructional design, education, human resources, organizational development, business, or a related field; equivalent relevant experience may be considered.
Valid driver's license and good driving record.
Progressive experience developing and managing workplace learning, onboarding, compliance, operational training, and/or employee development programs.
Experience designing instructor-led, virtual, online, and blended learning solutions.
Experience administering or implementing a learning management system and using training data or reports to support decision making.
Experience managing multiple projects, stakeholders, priorities, and deadlines across a multi-location or multi-business environment.
Experience partnering with leaders and subject matter experts to translate business needs into practical learning solutions.
Strong knowledge of adult learning, instructional design, facilitation, coaching, performance support, and training evaluation principles.
Ability to develop an enterprise learning strategy and produce clear, practical, employee-facing resources.
Strong project and program management skills, including organizing complex work and advancing multiple initiatives.
Ability to balance company-wide consistency with distinct operational and compliance needs across businesses.
Excellent written, verbal, presentation, facilitation, listening, and stakeholder-management skills.
Ability to simplify complex policies, processes, and operational requirements into clear learning experiences and job aids.
Proficiency with learning management systems, online course-development tools, Microsoft 365, reporting tools, and related business technology.
Ability to analyze learning data, identify trends and gaps, and communicate meaningful recommendations to leadership.
Ability to lead through influence, build trust across levels and functions, and constructively manage differing priorities.
Ability to establish standards, maintain content accuracy, and apply strong attention to detail and version control.
Ability to foster an inclusive learning environment and design resources for employees with varied backgrounds, roles, experience levels, and learning needs.
Relates well to all people, is diplomatic and gracious, and builds good relationships without compromising results.
Culturally sensitive and able to work well with the full diversity of the company and community.
Uncompromising integrity and ability to maintain strict confidentiality.
Ability to occasionally work non-standard hours, including nights, weekends, and holidays, to accommodate business needs.
Ability to pass a background check.

Nice To Haves

Professional certification in learning and development, instructional design, human resources, project management, or a related discipline.
Experience in retail, convenience stores, fuel operations, food service, car wash, hospitality, or another multi-site operational environment.
Experience leading trainers, facilitators, vendors, or cross-functional project teams.
Experience developing policies, procedures, job aids, quality reference guides, and operational standards.

Responsibilities

Develop and execute an enterprise-wide learning and development strategy for multiple business units, locations, and employee groups.
Assess organizational learning needs and set priorities with business leaders, Human Resources, operations leaders, compliance partners, and subject matter experts.
Design, develop, implement, and maintain onboarding, compliance, safety, operational, role-based, manager, and career development programs.
Create and maintain policies, procedures, quality reference guides, job aids, facilitator guides, participant materials, and other performance-support resources.
Establish consistent learning standards, templates, development processes, and content governance across companies while accommodating business-specific requirements.
Lead learning management system strategy and administration, including learning structure, content organization, assignments, learning paths, completion tracking, reporting, and user support.
Manage the transition from decentralized training resources to a centralized, scalable learning platform and content library.
Build role-based learning paths that support onboarding, proficiency, promotion readiness, career growth, and ongoing development.
Develop annual compliance and refresher training plans and coordinate updates when policies, requirements, systems, or operations change.
Partner with leaders to identify skill gaps, performance-support needs, and opportunities to improve consistency, accountability, and employee effectiveness.
Oversee or support trainers, facilitators, and subject matter experts by providing tools, standards, coaching, and clear expectations for training delivery.
Coordinate training implementation across companies and locations, considering operational schedules, staffing, learner access, and business priorities.
Measure training participation, completion, learner feedback, knowledge transfer, and program effectiveness; use findings to improve learning solutions and report progress to leadership.
Manage learning technology, training vendors, content-development resources, and assigned budgets in alignment with organizational priorities.
Maintain current knowledge of learning practices, instructional design, compliance training, learning technology, and relevant operational requirements.
Promote a culture of continuous learning, inclusion, accountability, and practical application.
Champion PTE values and teach and promote them throughout PTE.
Establish and maintain effective business relationships with employees, vendors, business partners, government and regulatory entities, and operating communities.
Use company resources efficiently to promote results for PTE and maintain PTE equipment and assets to maximize return on investment.
Follow workplace safety measures, safeguard the welfare of employees, guests, visitors, and business partners, and promptly report workplace risks, incidents, injuries, and near misses.
Maintain strict confidentiality regarding sensitive and proprietary business information and safeguard PTE assets.