The Employment and Eligibility Services Division within the Health and Social Services Department assists citizens to become more independent and productive through programs designed to reduce dependency on welfare and promote personal responsibility. Also, it provides eligibility determination and benefit issuance for customers who apply for various public assistance benefits. Staff Development Trainers provide a multitude of training to all Health & Social Services Employment and Eligibility staff. Our Staff Development Trainers are involved in the research, development, preparation of training programs and materials for new regulations and procedures. Lesson plans, manuals, handbooks, audio-visual aids and other training materials are prepared by our Staff Development Trainers. This Staff Development Trainer position is responsible for providing regulatory, caseload, in-service and other categories of training to all Employment and Eligibility (E&E) staff. Under direction and guidance of the Special Programs Supervisor, duties/tasks include but are not limited to: Planning, developing and conducting regulatory and OJT training to newly hired inductees as well as on-going caseload and other mandated/specialized trainings to all Eligibility Benefits Specialists (EBS), Employment Resources Specialists (ERS), Social Workers (SW), and clerical staff. Researching, developing and preparing training modules and materials for new regulations and/or procedures. Preparing lesson plans, manuals, handbooks, audio-visual aids and other training materials. Developing written and performance tests as appropriate to determine the degree to which transfer of learning has taken place. Evaluating effectiveness of training programs and making revisions as needed. Evaluating trainee performance and recommending appropriate action. Maintaining records on trainee activities, trainee observations, and preparing reports and correspondence.
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Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree