Staff Customer Engineer, Platform and Devices Enterprise Solutions

Google•San Jose, CA

1d•$159,000 - $230,000

About The Position

As the Customer Engineer for Americas-West, you will support enterprise pre-sales opportunities and drive business growth for Platform and Devices Enterprise Solutions. The role focuses on technical sales execution, commercial acumen, and a strong understanding of enterprise IT and security. You will empower a team of sales specialists, contribute directly to POD sales goals, and oversee technical solution validation, including major agreements and collaborations with leading channel partners. You will develop innovative solutions and support technical account strategies, represent Platform and Devices Enterprise Solutions to top clients, and build relationships with C-suite executives. You will also channel customer insights to Product and Go-to-Market teams. The main objectives are to secure technical wins, achieve business goals, and position Platform and Devices Enterprise Solutions as a leading platform for enterprise work. The Platforms and Devices team encompasses Google's computing software platforms across desktop, mobile, and applications, as well as first-party devices and services combining Google AI, software, and hardware. Teams in this area research, design, and develop technologies to make computing interactions faster and more seamless.

Requirements

Bachelor’s degree or equivalent practical experience.
10 years of experience in a technical project management or customer-facing role.

Nice To Haves

Experience with enterprise operating systems, preferably Secure Enterprise Browser management.
Proficiency in IT infrastructure domains, including networking (VPNs, wireless, and protocols), identity management (SSO, SAML, and Active Directory), and security (VPNs and firewalls).
Expertise in application delivery, including web applications and integrations (HTML5, JavaScript, CSS), VDI solutions (Citrix, VMWare, RDP), and mobile applications (Android, iOS).
Ability to travel to customer sites, conferences, and related events.
Track record of architecting and supporting software deployments for large enterprises, particularly in Device Management solutions and end-user computing environments.

Responsibilities

Guide companies and Independent Software Vendor (ISV) partners through their transition to Platform and Devices Enterprise Solutions, including Chrome Browser, Chrome OS, Cameyo, and management tools.
Partner with the Enterprise Sales Team to help potential clients and collaborators understand the capabilities of Google's Platform and Devices Enterprise Solutions for businesses.
Define technical specifications and resolve significant technical challenges.
Collaborate with Product Management, Marketing, and Engineering to stay current with industry changes and develop improvements to Google's Platform and Devices Enterprise Solutions.
Support enterprise pre-sales opportunities, technical account strategies, and technical solution validation.
Represent Platform and Devices Enterprise Solutions to top clients and build relationships with C-suite executives.
Share customer insights with Product and Go-to-Market teams.