Senior/Staff Platform Engineer, Enterprise Deployments

Quilter•Los Angeles, CA

About The Position

Quilter is seeking a Senior or Staff Platform Engineer to lead customer-facing deployments and integrations of its PCB design automation software in enterprise environments. The Platform team builds infrastructure for compute-intensive workloads and supports both Quilter’s cloud service and customer-managed deployments. The engineer will own systems from design through operation and help shape the technical direction of a growing team. The role works directly with customer engineering and IT teams, as well as Quilter’s go-to-market team, to take deployments from discovery through validation and handoff. It centers on customer conversations, enterprise identity integration, and hands-on troubleshooting. The engineer will also collaborate with Platform engineers to build automation and diagnostic tools so that each deployment improves future customer engagements.

Requirements

Experience delivering and supporting production software in cloud or customer-managed environments, with ownership through deployment and operation.
Demonstrated ability to work directly with external customers or partners on technical implementation, integration, or troubleshooting.
Hands-on experience implementing and debugging OIDC-based SSO with enterprise identity providers such as Microsoft Entra ID or Okta.
Understanding of OAuth 2.0 fundamentals, tokens, claims, and application access, with the ability to resolve integration issues with customer IT.
Practical Kubernetes and container fluency, including inspecting and debugging workloads, understanding deployment configuration, and investigating networking, storage, or permissions failures.
Solid cloud infrastructure fundamentals, including compute, networking, IAM, and storage.
Experience using infrastructure as code and building maintainable automation.
Ability to read application code, follow logs and traces, and write tools or integrations in a language such as Python or Go.
Clear verbal and written communication across technical audiences, including the ability to ask useful discovery questions, explain uncertainty, teach effectively, and provide concrete action plans.
Strong ownership and judgment, including follow-through, appropriate escalation, sensible scope tradeoffs, and collaboration to turn one-off fixes into lasting improvements.

Nice To Haves

AWS experience; experience with other cloud providers also transfers well.
Experience building reusable installers, upgrade checks, or diagnostic tooling for customer-managed deployments.
Experience with Helm, Terraform, and deployments across AWS, Azure, or customer-managed Kubernetes.
Experience with on-premises, restricted-network, offline, hybrid, or bring-your-own-cloud deployments.
Familiarity with observability and support tooling for environments where direct production access is limited.
Experience supporting security-sensitive enterprise customers or working with their IT and security review processes.
Familiarity with compute-intensive workloads, GPUs, or engineering software.

Responsibilities

Lead deployment planning by understanding customer environments, goals, and constraints; identifying dependencies; agreeing on success criteria; and defining a path to a working deployment.
Deploy and integrate Quilter across customer-managed and dedicated environments, working with Kubernetes, cloud infrastructure, networking, storage, identity providers, and access controls.
Configure and troubleshoot enterprise OpenID Connect (OIDC) single sign-on integrations with customer IT teams, including application registration, login flows, claims, and access mapping.
Maintain identity integrations through credential and policy changes and turn recurring fixes into setup guides and automated validation.
Investigate issues across application and infrastructure boundaries, including in limited-access environments, and communicate findings and next steps to customers and internal teams.
Improve the repeatability of installations and upgrades by partnering with Platform engineers on deployment automation, preflight checks, configuration validation, upgrade and rollback procedures, and diagnostics.
Help customers integrate Quilter into their workflows by building practical scripts and integrations around supported interfaces and coordinating with product and engineering teams.
Validate deployments and identity integrations; train customer teams to use and support their environments; and document shared operating responsibilities and escalation paths.
Connect customer needs to engineering priorities, explain tradeoffs, distinguish confirmed capabilities from proposed work, manage scope, and coordinate commitments with engineering and go-to-market partners.