Staff Assistant- Ophthalmology

Children's National Hospital

5d • $45,926 - $76,523 • Onsite

About The Position

The Staff Assistant provides administrative and secretarial support to the manager and other staff members in a challenging, fast-paced work environment. The role handles confidential matters and works under general guidance and supervision. It may involve communicating and coordinating with internal and external customers, screening calls and visitors, managing correspondence, arranging travel and meetings, and preparing documents and reports.

The position supports the ophthalmology department at Children’s National, which provides comprehensive pediatric eye care through a multidisciplinary team treating complex eye problems, congenital disorders, and rare eye conditions. The role also carries out safety practices that promote the well-being of patients, families, visitors, and coworkers.

Requirements

• High school diploma or GED.
• Four years of related administrative or clerical experience, preferably in a challenging and fast-paced environment.
• Experience demonstrating the ability to analyze and interpret data, prepare reports, ensure compliance with policies and procedures, track budgets and timelines, coordinate meeting schedules, and organize files and correspondence.

Responsibilities

• Schedule appointments and arrange meetings, conferences, and travel; ensure the manager knows the schedule 24 hours in advance.
• Assist with meeting agendas and take minutes when needed.
• Organize and maintain correspondence, files, and records in accordance with internal procedures.
• Follow up on pending matters under the manager’s direction and provide timely feedback.
• Assist with coordinating workflow within the manager’s scope of oversight and initiate follow-up actions as needed.
• Research information requests under the manager’s guidance, assemble relevant data, and compile information as directed.
• Serve as a liaison to managers, staff members, and internal and external customers.
• Communicate or coordinate the manager’s instructions and requests with individuals and departments; furnish and obtain information as needed.
• Receive and screen calls, correspondence, and visitors for the manager and other staff members.
• Answer routine inquiries and refer more complex requests to the appropriate staff member.
• Draft and type routine letters and memos from specific instructions.
• Use software and learn new computer applications to meet work needs and improve productivity; may serve as a resource to others on office equipment, software, and information-processing procedures.
• Prioritize and coordinate projects and follow through on issues in a timely manner under the manager’s guidance.
• Speak up when team members appear to exhibit unsafe behavior or performance.
• Validate and verify information needed for decision-making or documentation, and pause to resolve uncertainty.
• Communicate accurately, clearly, and promptly, verbally and in writing.
• Actively promote safety for patients, families, visitors, and coworkers, using Stop, Think, Act, and Review to self-check behavior and performance.

Benefits

• Comprehensive health coverage, including medical, prescription, infertility, and transgender health services.
• Paid time off, including vacation accrual from day one, sick leave, holidays, and a personal day.
• 401(k) plan.
• Healthcare and dependent care spending accounts.
• Employer-paid life, AD&D, and long-term disability coverage, with optional supplemental plans.
• Tuition assistance.
• Fitness resources.
• Employee assistance.
• Commuter benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED