Staff Assistant-Medical Assistant, Women's Specialty Center

Stamford Health•Stamford, CT

1d•$24 - $38

About The Position

The Women’s Specialty Center is seeking an additional Medical Assistant/Staff Assistant to support growing patient volume and operational needs across prenatal, maternal-fetal medicine (MFM), ultrasound, and genetics services. The role supports patient intake, referral coordination, scheduling, documentation, lab workflows, patient communication, and clinic flow. It is intended to improve operational efficiency and timely access to care while allowing providers and genetic counselors to focus more on direct patient care. The position assists with daily practice operations and provides outpatient medical-assistant care under the direction of a practicing physician, physician assistant, or licensed nurse. Duties include coordinating referrals and appointments, communicating with patients, supporting clinical visits and workflows, maintaining accurate records, and helping ensure a safe, confidential, patient-centered practice.

Requirements

High school diploma required.
Certification or diploma from an accredited Medical Assistant school/program, or a Bachelor of Science in Chemistry or Biology with National Medical Assistant Certification.
BLS/Heartsaver certification required.
Must demonstrate a high degree of responsibility in handling confidential matters.
Knowledge of office record keeping and workflow processing required.
Ability to work independently and balance multiple priorities required.
Effective verbal and written English communication skills required.
Excellent organization, problem-solving, and listening skills required.
Strong interpersonal skills and broad-based experience working successfully with physicians and individuals required.
Proficiency in Microsoft Word, Excel, Outlook, and EMR required.

Nice To Haves

Associate degree preferred.
Minimum of 3 years of medical office experience preferred in conjunction with the preferred Associate degree.
Knowledge of medical terminology preferred.

Responsibilities

Assist the Practice Manager with daily operations at practice locations.
Help patients progress through the system in a timely and efficient manner and support improvements to clinical operations.
Monitor incoming referral and appointment requests from SHMG and outside physicians by phone or fax, respond promptly, and follow up on open referrals.
Schedule appointments and procedures or tests as directed, communicate with patients, review referral details and expectations, and obtain prior authorizations or pre-certification as needed.
Prepare documents, handle confidential matters, and ensure complete and accurate patient registration, including demographic and insurance information.
Answer telephone calls and inquiries professionally, and route or resolve calls appropriately, including messages concerning prescriptions, notes, and forms.
Assemble information about patients’ clinical backgrounds and referral needs.
Collaborate across departments and assist with clinical and clerical duties to optimize the patient experience.
Provide outpatient patient care under the direction of a physician, physician assistant, or licensed nurse.
Welcome patients; direct and accompany them to examination rooms; assist with positioning; and arrange examination-room instruments, supplies, and equipment.
Interview patients, review or record medical histories, take vital signs, draw blood, and confirm the purpose of visits or treatments.
Transmit physician orders to patients and record examinations, treatments, and test results.
Complete disability and insurance forms.
Maintain clinical flow throughout the practice and keep supplies stocked by tracking inventory, ordering supplies, and verifying receipt.
Maintain equipment by following operating instructions, troubleshooting, performing preventive maintenance, maintaining supplies, and coordinating repairs with the Office Manager.
Maintain a safe, secure, and healthy work environment and protect patient confidentiality.
Follow organizational policies, procedures, quality-improvement and safety objectives, professional standards, and external agency requirements; adhere to Stamford Health’s Code of Conduct, SHMG service standards, and organizational values.
Maintain open communication with staff, physicians, and others and support the customer-service plan.
Keep medical terminology and job knowledge current through educational opportunities, professional publications, organizations, and required ongoing training.
Perform other duties as assigned.