Staff Accountant, Operations

Zello•Austin, TX

About The Position

Zello is hiring a Staff Accountant to own post-invoice revenue processes, including collections, cash application, and reconciliation, using AI-assisted workflows that the role will help tune and extend. The position reports to the Controller and is an individual-contributor role working directly with the Controller, COO, Customer Success Managers, and Revenue Operations Analyst. The successful candidate will take ownership of collections and overdue receivables, bring customer cash application in-house, deliver monthly accounts receivable aging reviews, and document processes and controls for routine billing and AR. The role is expected to expand into month-end close and controls during the second six months, followed by modeling, expense management, and FP&A support. Zello describes its work environment as having flexible schedules and time off, with competitive pay, equity, a sabbatical after every five years of service, and office amenities including a ping-pong table and free snacks.

Requirements

Degree in accounting or finance.
1–2 years of experience in audit or accounting, at a public firm or in industry.
Ability and willingness to use AI and automation to reduce manual work, with an example of something already tried.
Ability to investigate and resolve the underlying cause when a reconciliation does not balance.
Ability to identify problems and propose solutions.
Ability to work directly with colleagues, including Customer Success, to resolve accounts.

Nice To Haves

CPA in progress.
Exposure to subscription billing.
Hands-on experience with Zuora, Stripe, or HubSpot.

Responsibilities

Run collections and 90+ day follow-ups, coordinating with Customer Success Managers on account context.
Apply customer cash and reconcile bank receipts to Zuora invoices, resolving discrepancies and unapplied cash.
Handle Stripe disputes, customer vendor-portal uploads, and check processing.
Prepare the monthly AR aging review and recommendations for the Controller.
Operate and improve AI-assisted billing and AR workflows, including writing runbooks, reviewing AI-drafted collections replies, approving proposed cash matches, and flagging order-form versus Zuora mismatches.
Cover for the Revenue Operations Analyst so billing does not depend on one person.
Take on parts of month-end close and controls during the second six months.
Progress toward modeling, expense management, and FP&A support.
Work with the COO to take ownership of and help define FP&A support.