Stability Coordinator

Hamilton Families•San Francisco, CA

3d•Onsite

About The Position

Hamilton Families is hiring a Stability Coordinator to provide strategic oversight, guidance, and professional development support for Stability Case Managers. The role oversees participant program activities, delivers new-hire and ongoing staff training, and ensures program compliance with service goals and objectives. The Coordinator collaborates with the Housing Stability Manager and helps maintain a service-oriented, diverse, respectful, and collaborative environment for staff and participants. The position is based at 2567 Mission St. and involves frequent travel to housing locations across the Bay Area, as well as local and long-distance travel to meet vendors and participants.

Requirements

At least 3 years of experience in social work, psychology, a human services setting, or a related field.
Experience managing a team, setting goals, providing coaching, and supporting professional development.
Background working with nonprofit organizations, social services organizations, or community-based programs.
Familiarity with Bay Area resources for low-income families.
Highly proficient in Microsoft Office Suite, Salesforce, and other software.
Ability to work and collaborate with a diverse group of people and make decisions for the benefit of participants.
Familiarity with case management databases or customer service platforms.
Highly organized, self-motivated, and able to work independently to meet goals.
Ability to exercise appropriate judgment and uphold policies and procedures.
Skilled in documentation, reporting, and maintaining confidentiality.
Ability to travel locally and long distance to meet vendors and participants.

Nice To Haves

Bilingual abilities, especially in Spanish.

Responsibilities

Collaborate with the Housing Stability Manager to develop strategies and oversee programs supporting at-risk families.
Supervise and provide strategic direction for case management staff, including leading meetings, conducting performance evaluations, and providing professional coaching.
Lead recruitment and training for case management staff, ensuring alignment with Hamilton Families policies and program needs.
Oversee resolution of complex service challenges and guide staff in developing effective approaches and solutions.
Develop individual assessments and service plans in line with program goals.
Enhance participant relations and foster a work environment focused on service, diversity, and respect.
Oversee reporting and quality assurance processes to ensure data integrity and compliance with program goals.
Lead case reviews, exit planning, and program coordination meetings; serve as a liaison with funders and community organizations.
Ensure accurate record-keeping and assist with policy and procedure development.
Promote culturally competent services and a collaborative work environment.
Occasionally assume limited case management responsibilities for training or program purposes.
Travel locally and long distance to meet with vendors and participants.