SSVF Case Manager II

Housing Matters • Santa Cruz, CA

3d • $27 - $31 • Hybrid

About The Position

Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring.
The Supportive Services for Veterans and Families (SSVF) Program is a multi-agency partnership and requires individuals with a high degree of experience working collaboratively toward a common goal. Sensitivity to and understanding of veteran-specific challenges is highly valued. Veterans and individuals with lived experience are encouraged to apply.
The SSVF program is hiring for a Case Manager II. Incumbents are required to use assessment, interviewing, and counseling skills to perform moderate casework services. Additional requirements include a high degree of program knowledge, good judgment skills, and a sense of creativity.

Requirements

• A minimum of four years of experience performing social service casework.
• Possession of a valid California Class C Driver's License may be required for certain positions when driving a personal or company vehicle is considered a necessary function and duty of the job.
• Thorough knowledge of: Social casework objectives, principles, methods, and caseload management and organization.
• Thorough knowledge of: Social and economic factors which influence individuals and/or households experiencing homelessness.
• Thorough knowledge of: Principles of human behavior and development and psychological defense mechanisms.
• Thorough knowledge of: Reactions to stress.
• Thorough knowledge of: Community health, welfare, social, and legal support systems, and other resources available to clients.
• Thorough knowledge of: Interviewing and record-keeping techniques, including the documentation of all actions and contacts in case files.

Nice To Haves

• A Bachelor’s Degree in social work, social welfare, human services, or one of the social or behavioral sciences plus two years of social service casework experience.
• Sensitivity to and understanding of veteran-specific challenges is highly valued.
• Veterans and individuals with lived experience are encouraged to apply.

Responsibilities

• Perform intake interviews, and assessments, and assist participants in developing individual case plans.
• Facilitate participants’ pathway to permanent housing in coordination with other programs, agencies, and organizations.
• Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned.
• Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
• Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.
• Maintain confidentiality and treat participants with dignity and respect at all times.
• Assist in the overall administration of the program.
• Perform other duties as assigned.
• Perform the most complex and specialized casework services with considerable independence.
• Manage crisis situations.
• Manage hostile, aggressive persons.
• Provide leadership and consultation to other case managers in casework concepts and methodology.
• Communicate and relate effectively with clients, who may be emotionally or mentally disabled, medically disabled, elderly, substance abusers, victims of domestic violence or fiduciary abuse.
• Establish and maintain effective working relationships with others, including clients, family members, and others who may be under distress or duress.
• Locate, develop, and use community and agency resources for the benefit of clients and advocate for services on behalf of clients.
• Facilitate maximum client participation in service plans.
• Manage assigned caseload and establish caseload priorities to meet client needs and agency expectations;
• Prioritize and respond to demands of caseload in a prompt and efficient manner.
• Recognize and analyze problems, gather relevant information, establish facts, draw valid conclusions, respond to case details promptly, and communicate clearly and concisely both orally and in writing.
• Maintain current and accurate records.
• Learn complex regulations, policies, and procedures and apply them appropriately in management of assigned caseloads.
• Work effectively under pressure and deadlines.
• Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements

Benefits

• Medical, dental, vision, 403b, and our generous PTO plan.
• 6 Medical plans - 100% employee coverage on select plans
• Dental - 100% employee coverage
• Vision - 100% employee coverage
• Life insurance (UNUM) - 100% employee coverage
• Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
• 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
• Employee Assistance Program (EAP) and Travel Assistance
• PTO, 1 paid floating holiday, 9 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level