Case Manager II

The Salvation Army Southern California•North Las Vegas, NV

1d•Onsite

About The Position

The Case Manager II for the Supportive Services for Veterans Families (SSVF) reports directly to the SSVF Coordinator and is responsible for the coordination and comprehensive services delivered to veterans and their families by The Salvation Army Veteran Services. This position has access to confidential and private information. This position is subject to grant funding; however, if the funding ends, the position may be eliminated. It is essential that confidentiality and privacy be observed.

Requirements

Bachelor’s degree in social work or related discipline plus two years of case management experience.
Two years of related employment experience may be substituted for one year of required education.
Knowledge of behavioral health, housing programs, and veteran services.
Strong interpersonal and crisis intervention skills.
Ability to communicate and work effectively with a diverse group of residents, staff, and community partners.
Strong oral and written communication skills.
Proficiency in Microsoft Office Software (Word, Excel, etc.).
Must have a valid driver's license, a clean driving record, and own a registered and insured vehicle for client visits.
Must pass a criminal background check.

Nice To Haves

Veteran status preferred.

Responsibilities

Manage a caseload of approximately 15–30 participants.
Conduct intakes, assessments, and develop initial service plans.
Determine program eligibility and facilitate participant enrollment.
Provide direct case management services to homeless and at-risk veterans and their families.
Coordinate care with VA personnel and community partners to support eligibility documentation and access to mental and physical health services.
Provide referrals and support for housing placement and other essential services.
Conduct outreach in designated communities, including shelters, treatment programs, and other service locations.
Assist veterans in identifying education, training, and employment goals and develop plans to achieve them.
Support veterans and their families in addressing barriers to employment and accessing community resources.
Maintain current knowledge of community employment agencies, resources, and program procedures.
Monitor, document, and report participant progress throughout program participation.
Provide crisis intervention and supportive counseling as needed.
Conduct home visits to deliver case management services.
Maintain accurate client records, referrals, and generate required reports.
Ensure timely and accurate data entry in HMIS/SQUARES systems and maintain documentation compliance.
Uphold strict confidentiality of all participant information.
Attend all required team meetings and training sessions.
Perform additional duties and special projects assigned.