Nearshore Sector | SRE / RCA Lead & Manager

Devoteam Portugal

1d

About The Position

Devoteam is seeking an experienced and strategic SRE / RCA Lead & Manager for its nearshore team in Portugal, supporting a major aerospace customer. The role leads the Dev/DevOps Run & Build team, promotes SRE practices across serverless cloud applications, and is responsible for availability, reliability, and ongoing optimization. It bridges development and operations, managing incidents and root cause analysis while leading observability strategy in an AWS serverless environment.

The position also involves working with French build teams and customer stakeholders to align operational support, backlog priorities, and knowledge transfers. The manager mentors team members, conducts performance reviews, and guides engineers through complex operational and technical challenges, while ensuring compliance with cloud security, infrastructure-as-code standards, and enterprise reliability guidelines.

Requirements

• 8+ years of experience in IT, with proven experience in SRE, DevOps leadership, or technical team management.
• Strong hands-on background in AWS Cloud services, particularly serverless architectures such as AWS Lambda, API Gateway, S3, and Aurora PostgreSQL.
• Proven expertise in observability and logging tools such as CloudWatch, Splunk, and Dynatrace.
• Solid understanding of Infrastructure as Code (IaC) using Terraform, Python, or Go.
• Demonstrated experience establishing SRE practices, including SLIs/SLOs, Error Budgets, incident management, and RCA.
• Excellent leadership, communication, and stakeholder management skills in an international context.
• Fluency in written and spoken English.

Responsibilities

• Manage and lead the nearshore Dev/DevOps Run & Build team, fostering ownership, continuous improvement, and SRE best practices.
• Establish and monitor reliability standards, including SLIs, SLOs, and Error Budgets.
• Lead incident management, perform in-depth Root Cause Analysis (RCA), and implement preventive measures for critical production defects.
• Oversee cloud observability and monitoring frameworks using CloudWatch, Splunk, Dynatrace, or similar platforms.
• Drive cloud optimization, cost-efficiency, and architecture improvements for AWS serverless workloads.
• Collaborate with French build teams and customer stakeholders on operational support, backlog priorities, and knowledge transfers.
• Mentor team members, conduct performance reviews, and guide engineers through complex operational and technical challenges.
• Ensure compliance with cloud security, infrastructure-as-code standards, and enterprise reliability guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed