RCA Coordinator

Interfaith Ministries for Greater Houston•Houston, TX

About The Position

The RCA Coordinator is responsible for administering the Refugee Cash Assistance (RCA) program. The coordinator provides RCA orientation to newly arrived clients and completes monthly check-disbursement requests for eligible clients. The role also supports program compliance, client eligibility and enrollment, documentation, reporting, and connections to employment services.

Requirements

Bachelor’s degree required.
Excellent written and verbal communication skills.
Enjoy working in a diverse office environment with clients of all backgrounds.
Energetic, self-motivated team player.
Intermediate to advanced Microsoft Office skills, including Outlook, Word, Excel, and PowerPoint.
High degree of independent judgment and coordination skills.
Fluency in English required.
Must be able to work a flexible schedule, including some weekends.
Valid driver’s license and automobile insurance as required by law.

Nice To Haves

Master’s degree preferred.
Two years of experience working in case management or with refugee/immigrant populations preferred.
Fluency in a major refugee language preferred, especially Spanish, Dari, Pashto, Arabic, or Kiswahili.

Responsibilities

Oversee the Refugee Cash Assistance program and ensure compliance and efficient program implementation.
Determine client eligibility for the RCA program based on family size, employability, and the family's long-term goals.
Enroll eligible clients in the RCA program and enter client information into the RS and Client Track databases.
Orient enrolled clients to program benefits and requirements.
Establish and maintain case notes and client files in accordance with documentation, reporting, and other guidelines established by STOR and the Office of Refugee Resettlement (ORR).
Prepare and submit reports and information upon request from funders and donors.
Refer clients to employment services and follow up on their employment.
Complete monthly assistance check requests for RCA clients based on their compliance with the employment program.
Periodically review case files to ensure contract compliance and quality control under program guidelines.
Perform other duties as deemed necessary by the supervisor.