RCA Caseworker

Interfaith Ministries for Greater Houston • Houston, TX

1d

About The Position

The RCA Caseworker enrolls eligible clients in the Refugee Cash Assistance (RCA) program and supports their compliance and progress toward self-sufficiency. The role includes verifying eligibility, providing orientations, disbursing benefits, maintaining case files, and keeping program databases accurate and current.

The caseworker screens walk-in clients, makes referrals to other refugee services, communicates with clients and the Employment team, and helps ensure program activities follow the applicable guidelines. The position also involves issuing and replacing debit cards, maintaining issuance records, preparing monitoring materials, and addressing compliance issues in coordination with program leadership.

Requirements

• Bachelor’s degree and one year of related experience, or a high school diploma and four years of related experience.
• High degree of independent judgment and coordination skills.
• Excellent attention to detail and accuracy.
• Intermediate to advanced computer skills, including proficiency in Microsoft Office programs.
• Fluency in English.
• Ability to work with culturally and ethnically diverse staff, clients, and volunteers.
• Ability to work a flexible schedule, including some weekends.
• Valid driver’s license and automobile insurance as required by law.

Nice To Haves

• Experience in social services, including refugee services and/or case management.
• Fluency in a main refugee language, with emphasis on Spanish, Dari, Pashto, Arabic, and Kiswahili.

Responsibilities

• Enroll refugees, asylees, and other eligible populations in the RCA program.
• Screen walk-in clients for eligibility and refer them to other refugee services, including Employment, Social Adjustment Services, and Preferred Communities, as appropriate.
• Conduct regular orientations for newly arrived clients.
• Establish and maintain case files and case notes according to program guidelines.
• Disburse monthly RCA payments or benefits according to program guidelines, enrollment date, and family size.
• Regularly update the Refugee Management System and Client Track database with accurate and timely client information.
• Maintain regular communication with enrolled clients to ensure program compliance before releasing payments.
• Coordinate with the Employment team to gather monthly client compliance data.
• Request monthly assistance for benefits through Client Track.
• Periodically review cases with the RCA coordinator and program manager to ensure contract compliance and quality control.
• Report compliance issues with RCA enrollments to the program manager and implement correction plans proposed by the program manager or Refugee Services director.
• Prepare materials needed to monitor RCA program compliance.
• Follow RCA compliance guidelines in the TXOR Provider Manual and ongoing guidance from the Texas Office of Refugees.
• Activate and distribute debit cards at initial enrollment and replace cards reported lost, stolen, or blocked by Money Network.
• Record each debit card issued to a client in an Excel spreadsheet.
• Perform other duties as deemed necessary by the supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level