Caseworker

International Rescue Committee•Phoenix, AZ

22h

About The Position

The Caseworker provides trauma-informed services to refugees and other ORR-qualified immigrants to support positive integration and client self-sufficiency. Working with clients, colleagues, and external parties, the Caseworker develops service and self-sufficiency plans tailored to individual needs and preferences, using financial, medical, social, vocational, and other services and resources in accordance with client eligibility and program requirements. The role includes comprehensive case management, intake and eligibility screening, individualized planning and advocacy, connecting clients with community resources, and monitoring progress toward employment and self-sufficiency goals. The Caseworker documents services and client interactions, enters information into data systems, collaborates with partner organizations, and supports program reporting and outreach. The position reports to the Casework Supervisor and may train and lead volunteers and interns. Work takes place in a combination of a standard office environment, remote work, and field settings within the service delivery area. Regular travel is required using a personal insured vehicle and/or public transportation, and the role may involve occasional evening or weekend work and lifting 35 to 50 pounds. Compensation is listed as $20.97; exact offers vary based on work location, experience, and skills.

Requirements

At least 2 years of case management experience in a social services environment.
Undergraduate degree in Social Work or a similar field strongly preferred; comparable related work experience may be substituted.
Computer proficiency, particularly with Microsoft Office applications including Word, Excel, Teams, and Outlook.
Strong organizational skills and attention to detail.
Ability to communicate and work effectively with clients, community members, coworkers, and collaborative partners in a cross-cultural, multidisciplinary environment.
Ability and willingness to drive a 15-passenger van.
Ability to prioritize and manage time effectively.
Ability to solve problems and work independently as well as part of a team.
Proficiency in written and spoken English.
Cross-cultural understanding and strong written and verbal communication skills.
Valid driver’s license, active insurance policy, access to reliable transportation, and ability to travel regularly throughout the service delivery area.
Must possess or be eligible to receive an Arizona fingerprint clearance card.
Ability to lift 35 to 50 pounds.

Nice To Haves

Experience working with vulnerable or underserved populations.
Public speaking and/or presentation experience.
Bilingual ability in Spanish, Dari, Swahili, Kinyarwanda, Arabic, French, or another refugee or immigrant language used in Arizona.

Responsibilities

Provide comprehensive case management services to enrolled clients.
Conduct client intake and assess individual needs.
Develop self-sufficiency plans and timelines in partnership with each client.
Provide individualized direct services, referrals, and advocacy.
Receive case management referrals for ORR-eligible and TANF-eligible clients and participate in case conferences as needed to support continuity of care.
Assess client needs and create Family Self-Sufficiency Plans (FSSPs) and Individual Employability Plans (IEPs), focusing on removing employment barriers and obtaining and retaining employment.
Assess and monitor client progress, address challenges, and ensure available resources are utilized.
Document client interactions and complete detailed, timely case notes in accordance with program requirements.
Enter client and family information into data management systems and assist with tracking and reporting.
Collaborate with coworkers and partner organizations, and build relationships with area service providers.
Travel and transport clients and materials as needed throughout the service delivery area using a personal insured vehicle and/or public transportation.
Train and lead volunteers and interns as needed.
Conduct outreach to case management staff, refugee-serving agencies, ethnic community-based organizations, and others about programs and services.
Complete eligibility screenings and enrollment paperwork for eligible program participants.
Assist clients with benefits applications and guide them in accessing community support services based on their service plans.
Ensure services are linguistically appropriate and advocate for linguistically appropriate services from mainstream providers.
Assist with donor funding reports and new funding proposals.
Participate in program meetings and staff development activities as a team member.
Follow IRC policies, procedures, and protocols, including the IRC Way and Child Safeguarding.
Perform other related duties as assigned.

Benefits

10 paid sick leave days
10 U.S. holidays
20–25 paid time off days based on role and tenure
Medical insurance starting at $163 per month
Dental insurance starting at $6.50 per month
Vision insurance starting at $5 per month
Flexible spending accounts for healthcare, dependent care, and commuting
403(b) retirement savings plan with employer match and immediate vesting
Non-elective employer retirement contribution based on age and years of service, with 3-year vesting
Disability insurance
Life insurance
Employee Assistance Program offering confidential counseling and support services for employees and their families