SRE Manager, Apple Services Engineering

Apple•Seattle, WA

10d

About The Position

The SRE Manager owns the reliability and operations of Apple’s customer-facing cloud services and leads a team of Site Reliability Engineers. The role sets technical direction for service domains in alignment with partner engineering teams and organizational priorities, while overseeing hiring, resourcing, performance management, and career development. The manager plans and prioritizes the team’s roadmap, monitors service health through SLOs, incidents, release quality, and project tracking, and communicates plans for the next 6–24 months to leadership and partner teams. They build strong relationships with partner and upstream engineering teams to foster effective collaboration between development and SRE. This is a hands-on leadership role that includes applying technical and product context to lead incident response and support production changes. Decisions are guided by data such as SLOs, incident trends, deployment statistics, and capacity forecasts. The manager is expected to continuously improve reliability, use automation and tooling to reduce toil, and measure the impact of the team’s work.

Requirements

Experience operating and improving distributed, customer-facing production services at scale, including debugging across the full service stack and proposing architectural or process improvements; the minimum number of years is not legible in the posting.
At least 2 years of experience managing or leading engineering or SRE teams, including hiring, performance management, and career development.
Experience serving as a technical lead for a production service or team, with hands-on contributions.
Experience with release and deployment processes, including gradual or safe rollout practices and configuration management at scale.
Experience with capacity planning, scale testing, and disaster-recovery or failover exercises for stateful and stateless services.
Experience with observability tooling for metrics, logging, and tracing, and using SLOs, incidents, deployment statistics, and capacity data to drive planning and leadership updates.
Fluency in at least one of Java, Python, or Go, sufficient for technical and design discussions and code-level review.
Experience building and executing technical-team resourcing and hiring plans, and developing roadmaps with leadership and partner engineering teams.
Track record of developing engineers into senior and staff-level roles.
Clear technical communication and sound judgment under pressure, including during incidents.
Bachelor’s degree in Computer Science or a related field, or equivalent experience.

Nice To Haves

Familiarity with container orchestration such as Kubernetes, service proxies and load balancing, messaging and caching systems, infrastructure-as-code, and continuous-delivery tooling.
Experience driving cross-team standardization or sponsoring organization-wide process and tooling initiatives.
Experience using automation or AI-assisted workflows to reduce toil and improve operational outcomes.

Responsibilities

Own the reliability and operations of Apple’s customer-facing cloud services.
Lead an SRE team and provide its technical direction.
Handle hiring, resourcing, performance management, and career development for the team.
Plan and prioritize the team’s roadmap in coordination with leadership and partner engineering teams.
Track service health using SLOs, incidents, release quality, and project tracking.
Communicate plans for the next 6–24 months to leadership and partner teams.
Build relationships with partner and upstream engineering teams and foster collaboration between development and SRE.
Lead incident response and support production changes as a hands-on technical leader.
Use service and operational data to inform decisions and planning.
Improve reliability, reduce toil through automation and tooling, and measure the impact of the team’s work.
Develop engineers and help them progress into senior and staff-level roles.