About The Position

Apple Service Engineering (ASE) builds and scales the platforms and infrastructure behind Apple services such as iCloud, iTunes, Siri, and Maps. The team provides a foundation for Apple software developers to build products for customers. Apple is seeking a passionate and dedicated Site Reliability Engineering Manager to provide technical leadership and build a team focused on delivering a high-quality Apple Services experience. The manager will build, scale, and mentor a high-performing SRE team that champions SRE and software engineering best practices, release engineering, and data-driven decision-making. The role establishes cross-functional partnerships to embed reliability and resiliency throughout the system lifecycle, from design and development through deployment and operations. The manager will help ensure Apple Data Platform services meet demanding availability, latency, resilience, and security requirements while continuously improving operational maturity. The role calls for leadership in operating mission-critical, globally distributed systems, preventing outages, learning from failures, and driving long-term reliability improvements.

Requirements

  • 10+ years of experience in software engineering, systems engineering, or infrastructure engineering.
  • 3+ years of experience in a management role focused on leading, hiring, developing, and building teams.
  • Ability to weigh in on architectural decisions and align engineering execution with product and business needs.
  • Hands-on experience with reliability engineering, SRE, or large-scale production operations.
  • Practical experience in Python, Golang, and/or Java.
  • Knowledge of the Linux operating system, containers and virtualization, standard networking protocols, and components.
  • Understanding of SRE principles, including monitoring, alerting, error budgets, fault analysis, and other common reliability engineering concepts.
  • Experience with cloud computing technologies, particularly Kubernetes.
  • Ability to lead cross-functional collaboration and influence technical decisions across teams.
  • Excellent written and verbal communication skills.

Nice To Haves

  • Experience defining and operating SLO-based reliability and resiliency programs.
  • Strong knowledge of observability systems, including metrics, logging, and tracing, and qualification engineering.
  • Proficiency with the architecture, deployment, performance tuning, and troubleshooting of open-source data analytics and processing technologies, especially Apache Spark, Flink, Trino, Druid, and/or related software.
  • Working experience with AI, large-language models, and other efficiency or automation tools.

Responsibilities

  • Build, scale, and mentor a high-performing SRE team.
  • Champion SRE and software engineering best practices, release engineering, and data-driven decision-making.
  • Establish strong cross-functional partnerships to embed reliability and resiliency throughout the system lifecycle.
  • Help ensure Apple Data Platform services meet availability, latency, resilience, and security requirements.
  • Continuously improve operational maturity.
  • Lead efforts to operate mission-critical, globally distributed systems, prevent outages, learn from failures, and drive long-term reliability improvements.
  • Weigh in on architectural decisions and align engineering execution with product and business needs.
  • Lead, hire, develop, and build teams.
  • Lead cross-functional collaboration and influence technical decisions across teams.
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