Organizational Program Manager, Apple Services Engineering

Apple•Cupertino, CA

About The Position

Apple Services Engineering builds products and services used by Apple customers and supports other Apple teams. The Organizational Program Manager will drive efficiency, build scalable processes, and partner with engineering leadership across a large engineering organization. The role owns complex programs end to end, brings data-driven insight to leadership decisions, develops repeatable solutions, advises senior leaders on organizational strategy, influences cross-functional stakeholders, and leads programs that shape organizational culture. The position oversees business operations and planning, cross-functional leadership and influence, and people, culture, and communications. It owns leadership operating rhythms, planning cycles, organizational planning, employee engagement programs, and audience-tailored communications. The role translates organizational data and complex engineering topics into actionable recommendations and clear communications for audiences ranging from individual contributors to executives.

Requirements

7–10 years of experience as a Chief of Staff, Senior Program Manager, Senior Operations Manager, or equivalent, with demonstrated end-to-end program ownership and strong autonomy.
Experience working directly with and influencing senior leaders in a software engineering organization.
Ability to drive programs with measurable outcomes across design, implementation, and iteration, rather than only providing execution support.
Strong understanding of the software development lifecycle and how engineering teams are structured and operate.
Ability to analyze organizational data and translate it into clear leadership recommendations.
Bachelor's degree or equivalent relevant work experience.
Exceptional interpersonal skills and ability to build trust and work effectively across functions, levels, and global locations.
Strong organizational skills and ability to manage multiple high-priority work streams simultaneously.
Excellent written and verbal communication skills, including the ability to distill complex, ambiguous information into clear narratives for diverse audiences.
Ability to adapt and remain composed through change and re-prioritize fluidly.
Ability to handle sensitive and confidential information with integrity and discretion.
A collaborative team player and trusted partner who supports the broader organization and keeps the bigger picture in mind.

Nice To Haves

Experience embedded in platform and infrastructure engineering organizations.
Track record of influencing cross-functional stakeholders and driving alignment without direct authority.
History of designing scalable processes and frameworks, rather than only executing existing ones.
Experience mentoring or developing junior program managers or coordinators.
Experience planning large-scale events such as offsites, town halls, and leadership summits, including logistics and content.
Proficiency with Keynote, Pages, Numbers, and Apple tools.

Responsibilities

Own and continuously improve the rhythm of business for senior engineering leadership, including staff meetings, leadership syncs, and working groups, with an emphasis on outcomes and follow-through.
Track action items from leadership forums, surface blockers, escalate risks, and ensure commitments are closed with accountability.
Lead end-to-end planning for quarterly business reviews, planning cycles, and offsites, including narrative structure and decision-oriented sessions.
Establish a structured intake process for leadership priorities, triage requests, and keep the organization focused on high-impact work.
Identify inefficiencies, design scalable and repeatable solutions, and document and socialize frameworks for broad adoption.
Lead headcount planning, fiscal budget management, space planning, and growth planning, coordinating between engineering leadership, finance, and administration.
Translate headcount, engagement, and operational data into actionable insights for senior leaders.
Navigate complex and ambiguous organizational challenges using sound independent judgment.
Build partnerships across Engineering, Finance, People, Learning & Development, and Communications to align priorities and coordinate execution.
Influence without authority, align teams with competing priorities, and build consensus on complex decisions involving multiple parties.
Serve as a thought partner to senior leaders by anticipating needs, preparing them for key conversations, and providing candid, well-reasoned perspectives.
Identify cultural gaps and organizational health signals through qualitative and quantitative sensing, then develop programs in areas such as career development, engagement, manager effectiveness, and inclusion.
Own employee engagement programs end to end, set measurable goals, track outcomes, and iterate based on data.
Own audience-tailored communication plans, including town halls, leadership updates, team blogs, and internal documentation.
Partner with senior leaders on communications strategy and turn complex engineering and organizational topics into compelling content for audiences from individual contributors to executives.