Sr. Warranty Specialist

Scout Motors • Charlotte, NC

8d • Onsite

About The Position

Scout Motors is bringing back an iconic American vehicle, electrifying and digitizing it with American innovation. We are a company that respects the past and the future, our communities, and our customers. We are developing vehicles with both all-electric and range-extender powertrains. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. We are looking for individuals who are visionaries, leaders, knowledgeable doers, collaborators, and passionate go-getters to join us in shaping the future of transportation and making history.

Requirements

• Bachelor’s degree in engineering, Business, Automotive Technology, or related field.
• 8+ years of experience in warranty operations, claims, or service within an OEM or similar environment.
• Strong knowledge of warranty policies, procedures, and claims handling frameworks, with the ability to interpret and apply them consistently.
• Proven experience managing warranty process execution, including claim validation, adjudication, and compliance with service processes.
• Experience contributing to the development, improvement, or standardization of warranty policies and processes.
• Solid understanding of service operations, repair workflows, and vehicle systems/components.
• Experience working with warranty systems or ERP platforms (e.g., SAP, Oracle, Salesforce, or similar tools).
• Ability to translate operational and process requirements into system inputs, including validation logic and workflows, in collaboration with IT or systems teams.
• Strong analytical skills, with the ability to interpret data, identify process gaps, and drive improvements.
• High attention to detail with a focus on accuracy, consistency, and compliance.
• Excellent communication and collaboration skills, with the ability to train, guide, and influence cross-functional stakeholders and external partners.
• Experience working in fast-paced, high-volume, and cross-functional environments.
• Structured, process-oriented mindset with a strong commitment to standardization and continuous improvement.
• Comfort with the ambiguity and uncertainty that is present in early-stage startup environments, without losing focus on delivering results.
• A strong desire to work at the cutting edge of electric, off-road vehicle technical design and process development.

Nice To Haves

• Proficiency in German is a plus.

Responsibilities

• Ensure accurate and consistent establishment of end-to-end warranty processes, from claim submission through validation, adjudication, and closure.
• Responsible for the development, refinement, and deployment of warranty policies, procedures, and guidelines.
• Ensure policies are clearly defined, documented, and effectively communicated across all stakeholders.
• Identify gaps, ambiguities, or inconsistencies in existing policies and drive clarifications and improvements.
• Partner with cross-functional teams to ensure warranty policies align with product design, service procedures, and customer commitments.
• Identify deviations from standard procedures and implement corrective actions and training.
• Ensure compliance with internal standards, legal requirements, and regulatory expectations.
• Drive continuous improvement initiatives focused on simplification, standardization, and accuracy in claims handling.
• Translate operational insights into process updates, policy enhancements, or training needs.
• Collaborate closely with Service, Engineering, Quality, and IT to ensure alignment between process design and operational execution.
• Provide business input for system rules, validation logic, and workflows based on operational needs.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior