Warranty Specialist

Auer Steel & Heating Supply•Milwaukee, WI

3d•Onsite

About The Position

We are currently hiring a Warranty Specialist to work in our Milwaukee, WI location. This position is best suited for an organized, responsible, and detail-oriented individual who is looking for a career within a well-established company. At Auer Steel, our people are truly the company's biggest asset. As an organization, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you." Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.

Requirements

High school diploma
Strong communication and organizational skills
Proficiency working with computers and technology.

Nice To Haves

HVAC product knowledge preferred but not required.

Responsibilities

Perform the functions necessary to assure that warranty is processed according to established guidelines, ensuring maximum credit to the dealer and Auer Steel.
Receive products returned to a branch or picked up by Auer Steel trucks; verify descriptions of merchandise.
Work with our dealers to have them file all warranty claims diligently.
Perform warranty audit, including verifying accuracy of warranty information and verifying warranty status. Obtain necessary additional information from customers or associates to facilitate returns.
Complete necessary forms and obtain appropriate return authorization from manufacturer/ vendor as required; generate return purchase orders and prepare product for shipment.
Send labor reimbursement requests to vendors. Assist dealers and Branch Associates in understanding labor procedures. File labor requests and forward any labor given to the Accounting Department for crediting to dealer accounts.
Maintain files of warranty documents according to Auer Steel and manufacturer requirements.
Communicate with the TSM and Accounting in cases of denied credit, credit not matching returns, etc. Generate appropriate bill backs, no-charge replacement PO's, etc.
Establish and communicate warranty guidelines to the field; provide feedback on their performance.
Maintain appropriate records of credits. Help dealers match part and labor credit given to dealer records.
Forward disputed claims to Product Specialists for review. Track claims pending and credits given. Issue or adjust parts credits as necessary.
Maintain the physical inventory of warranty products in compliance with good warehousing practices. Conduct warranty cycle counts and/or other audit processes.
Perform all assigned responsibilities according to established safety & security policies, guidelines and legal regulations.
Miscellaneous duties as assigned by supervisor.