Sr. Warranty Specialist

Scout Motors • Charlotte, NC

9d • $130,000 - $160,000 • Onsite

About The Position

Scout Motors is bringing back an iconic American vehicle, electrifying and digitizing it with American innovation. We are a company that respects the past and the future, our communities, and our customers. We are developing vehicles with both all-electric and a Harvester™ range extender powertrain. At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. We are looking for individuals who are visionaries, leaders, knowledgeable doers, and passionate go-getters. Join us at Scout Motors and be part of shaping the future of transportation. This role will ensure accurate and consistent establishment of end-to-end warranty processes, from claim submission through validation, adjudication, and closure. The role is responsible for the development, refinement, and deployment of warranty policies, procedures, and guidelines, ensuring they are clearly defined, documented, and effectively communicated. The Sr. Warranty Specialist will identify gaps, ambiguities, or inconsistencies in existing policies and drive clarifications and improvements. This role will partner with cross-functional teams to ensure warranty policies align with product design, service procedures, and customer commitments, and will identify deviations from standard procedures, implementing corrective actions and training. Ensuring compliance with internal standards, legal requirements, and regulatory expectations is key, as is driving continuous improvement initiatives focused on simplification, standardization, and accuracy in claims handling. The role will translate operational insights into process updates, policy enhancements, or training needs and collaborate closely with Service, Engineering, Quality, and IT to ensure alignment between process design and operational execution. Additionally, the Sr. Warranty Specialist will provide business input for system rules, validation logic, and workflows based on operational needs.

Requirements

• Bachelor’s degree in engineering, Business, Automotive Technology, or related field.
• 8+ years of experience in warranty operations, claims, or service within an OEM or similar environment.
• Strong knowledge of warranty policies, procedures, and claims handling frameworks, with the ability to interpret and apply them consistently.
• Proven experience managing warranty process execution, including claim validation, adjudication, and compliance with service processes.
• Experience contributing to the development, improvement, or standardization of warranty policies and processes.
• Solid understanding of service operations, repair workflows, and vehicle systems/components.
• Experience working with warranty systems or ERP platforms (e.g., SAP, Oracle, Salesforce, or similar tools).
• Ability to translate operational and process requirements into system inputs, including validation logic and workflows, in collaboration with IT or systems teams.
• Strong analytical skills, with the ability to interpret data, identify process gaps, and drive improvements.
• High attention to detail with a focus on accuracy, consistency, and compliance.
• Excellent communication and collaboration skills, with the ability to train, guide, and influence cross-functional stakeholders and external partners.
• Experience working in fast-paced, high-volume, and cross-functional environments.
• Structured, process-oriented mindset with a strong commitment to standardization and continuous improvement.
• Comfort with the ambiguity and uncertainty that is present in early-stage startup environments, without losing focus on delivering results.
• A strong desire to work at the cutting edge of electric, off-road vehicle technical design and process development.

Nice To Haves

• Proficiency in German is a plus.

Responsibilities

• Ensure accurate and consistent establishment of end-to-end warranty processes, from claim submission through validation, adjudication, and closure.
• Responsible for the development, refinement, and deployment of warranty policies, procedures, and guidelines.
• Ensure policies are clearly defined, documented, and effectively communicated across all stakeholders.
• Identify gaps, ambiguities, or inconsistencies in existing policies and drive clarifications and improvements.
• Partner with cross-functional teams to ensure warranty policies align with product design, service procedures, and customer commitments.
• Identify deviations from standard procedures and implement corrective actions and training.
• Ensure compliance with internal standards, legal requirements, and regulatory expectations.
• Drive continuous improvement initiatives focused on simplification, standardization, and accuracy in claims handling.
• Translate operational insights into process updates, policy enhancements, or training needs.
• Collaborate closely with Service, Engineering, Quality, and IT to ensure alignment between process design and operational execution.
• Provide business input for system rules, validation logic, and workflows based on operational needs.

Benefits

• Competitive insurance including: Medical, dental, vision and income protection plans
• 401(k) program with: An employer match and immediate vesting
• Generous Paid Time Off including: 20 days planned PTO, as accrued
• 40 hours of unplanned PTO and 14 company or floating holidays, annually
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Pay Transparency
• Annual performance bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior