Warranty Specialist

Auer Steel & Heating SupplyRiver Hills, WI
Onsite

About The Position

We are currently hiring a Warranty Specialist to work in our Milwaukee, WI location. This position is best suited for an organized, responsible, and detail-oriented individual who is looking for a career within a well-established company. At Auer Steel, our people are truly the company's biggest asset. As an organization, we strive to live out our original mission statement - "Auer aim is to give you products so good, with service so dependable, at prices so reasonable, with a spirit so friendly, you will desire to have us serve you." Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940.

Requirements

  • High school diploma
  • Proficiency working with computers and technology.

Nice To Haves

  • HVAC product knowledge preferred but not required.
  • Strong communication and organizational skills

Responsibilities

  • Perform the functions necessary to assure that warranty is processed according to established guidelines, ensuring maximum credit to the dealer and Auer Steel.
  • Receive products returned to a branch or picked up by Auer Steel trucks; verify descriptions of merchandise.
  • Work with our dealers to have them file all warranty claims diligently.
  • Perform warranty audit, including verifying accuracy of warranty information and verifying warranty status.
  • Obtain necessary additional information from customers or associates to facilitate returns.
  • Complete necessary forms and obtain appropriate return authorization from manufacturer/ vendor as required; generate return purchase orders and prepare product for shipment.
  • Send labor reimbursement requests to vendors.
  • Assist dealers and Branch Associates in understanding labor procedures.
  • File labor requests and forward any labor given to the Accounting Department for crediting to dealer accounts.
  • Maintain files of warranty documents according to Auer Steel and manufacturer requirements.
  • Communicate with the TSM and Accounting in cases of denied credit, credit not matching returns, etc.
  • Generate appropriate bill backs, no-charge replacement PO's, etc.
  • Establish and communicate warranty guidelines to the field; provide feedback on their performance.
  • Maintain appropriate records of credits.
  • Help dealers match part and labor credit given to dealer records.
  • Forward disputed claims to Product Specialists for review.
  • Track claims pending and credits given.
  • Issue or adjust parts credits as necessary.
  • Maintain the physical inventory of warranty products in compliance with good warehousing practices.
  • Conduct warranty cycle counts and/or other audit processes.
  • Perform all assigned responsibilities according to established safety & security policies, guidelines and legal regulations.
  • Miscellaneous duties as assigned by supervisor.

Benefits

  • Competitive Pay Based on Experience
  • Comprehensive Benefits Package for Full-time Employees
  • Flexible Work Schedules - Summer Flex Hours, First Shift, No Weekends
  • Paid Time Off - Sick, Vacation, Personal, Jury Duty & Holidays
  • Wellness Challenges, Incentives, and Coaching
  • Retirement Plan Options w/a Company Match
© 2026 Teal Labs, Inc
Privacy PolicyTerms of Service