Sr. Training Specialist

Memorial Hermann Health System•Salt Lake City, UT

About The Position

The Senior Training & Instructional Design Specialist designs, develops, and delivers education and training programs, curricula, and materials that build competencies, improve individual performance, and support organizational strategic initiatives. The role serves as an instructional designer for customized and standardized courses and facilitates training offered through Memorial Hermann departments, including programs for enterprise-wide audiences. It typically reports to the Director of the department or function. The specialist collaborates with stakeholders and subject matter experts to identify learning needs, set objectives, create engaging learning experiences in instructor-led, online, hybrid, and print formats, and evaluate and improve course content. The role also facilitates training for audiences ranging from frontline employees to senior leaders, supports train-the-trainer programs, tracks attendance and feedback through the LMS, and provides governance, consultation, and mentorship for training and instructional design work.

Requirements

Bachelor's degree required, preferably in organizational development, industrial psychology, education, communications, human resources management, or a related field.
At least five years of experience in human resources or a related field developing, coordinating, and delivering employee development programs for employees and management at all levels.
Excellent presentation skills, including the ability to communicate complex business and technical matters clearly and concisely to varied audiences.
Ability to complete the full training cycle: assess needs, plan, develop, coordinate, monitor, and evaluate.
Willingness to commute between sites as needed.
Knowledge of e-learning development tools and software, such as Captivate, Articulate, iSpring, and Grovo.
Hands-on experience with Learning Management Software (LMS).
Knowledge of effective graphic use and skill in writing effective copy, instructional text, and audio/video scripts.
Ability to handle multiple tasks simultaneously and set priorities.
Strong attention to detail and problem-resolution skills.
Ability to function effectively in a highly collaborative team environment.
Ability to interact with individuals at all organizational levels.

Nice To Haves

Master's degree.
DDI or equivalent leadership certification.
Experience in a healthcare environment.
Experience facilitating leadership programs.

Responsibilities

Collaborate with Health System stakeholders to conduct needs analyses, identify knowledge gaps, and identify opportunities to improve performance through training.
Work with subject matter experts and leaders to establish training objectives and develop content intended to improve performance.
Design programs in instructor-led, online, hybrid, and other formats using best practices.
Develop engaging and effective learning experiences using instructional design plans, visual design, and multimedia development skills.
Review and update existing curricula and create supporting resources such as job aids, manager guides, and online resources.
Evaluate instructional content and outcomes formatively and summatively, and make changes based on findings.
Facilitate training for audiences ranging from frontline employees to senior leadership, applying adult learning principles.
Conduct Train-the-Trainer sessions and demonstrate effective facilitation techniques.
Collect and analyze assessment and client feedback data to evaluate learning and development solutions and improve offerings.
Use the LMS to track and report attendance and training feedback.
Participate in System councils as required by the supported discipline.
Develop and manage training standards, ensuring documentation, processes, and deliverables meet those standards.
Provide instructional design consultation and support to people developing content within Memorial Hermann University.
Mentor new instructors by providing resources and guidance in effective teaching practices and recommending development opportunities.
Stay informed about competition, industry developments, and innovations in instructional design and performance improvement.
Network with external companies and vendors to stay informed about emerging technologies and solutions.
Ensure safe care for patients, staff, and visitors and comply with organizational policies, procedures, and standards, including budget, time, supply, productivity, and service-quality expectations.
Meet mandatory and continuing education and skills competency requirements, support department goals, and serve as a preceptor, mentor, and resource to less experienced staff.
Model Memorial Hermann service standards by providing safe, caring, personalized, and efficient experiences to patients and colleagues.
Perform other duties as assigned.