Sr. Teller

Blaze Credit Union • Claremont, NH

18d • $23 - $25 • Onsite

About The Position

Blaze Credit Union is hiring a Senior Teller at its Claremont branch. The Senior Teller executes members’ financial transactions accurately and professionally, recommends and refers financial products and services, and opens member accounts. The role emphasizes superior service, positive member relationships, member satisfaction and retention, and contributing to the organization’s success and reputation.

The position supports members’ financial needs through teller transactions, account services, referrals, and new-account applications. It also contributes to effective branch operations, maintains accurate records and internal controls, and complies with applicable laws and regulations. The position is full-time, 40 hours per week, Monday through Friday, with rotating Saturdays; Saturday hours are paid at 1.5 times the regular rate. Consistent and reliable attendance is essential.

New hires are eligible for a $2,000 sign-on bonus paid over one year. Candidates with Fiserv DNA experience are eligible for a $5,500 sign-on bonus paid over two years. The stated base salary range is $22.53–$24.50 per hour, with compensation determined based on experience, qualifications, location, and internal equity considerations.

Requirements

• High school degree or GED.
• At least one year of experience working in financial services.
• At least one year of customer service experience.
• At least one year of cash-handling experience.
• Selling skills, including identifying members’ needs, explaining features and benefits of Blaze services, closing sales opportunities, advising, and making referrals.
• Well organized, efficient, detail-oriented, and able to work independently or as part of a team.
• Ability to respond proactively to members and staff to solve problems within guidelines.
• Ability to prepare written communications based on templates and modify them as needed.
• Ability to sit and stand, answer calls, operate a computer, interact with staff and the public by phone, travel to designated offices, and lift up to 20 pounds.
• Consistent and reliable attendance, including a schedule with rotating Saturday hours.

Nice To Haves

• Fiserv DNA experience.

Responsibilities

• Execute members’ financial transactions accurately, promptly, and professionally.
• Complete computing and recording procedures for deposits, withdrawals, certificates, loan payments, and other requested services; maintain account records.
• Research and resolve member questions and disputes, including NSF and checkbook-reconciliation issues and teller, ACH, or ATM errors.
• Balance the cash drawer and complete daily records to ensure transaction accuracy and compliance with internal controls; assist with branch opening and closing.
• Recommend and sell appropriate products and services to meet members’ financial needs and support Blaze’s growth objectives.
• Record referrals and follow up on them through contacts, correspondence, and telephone referrals.
• Contact or follow up on service and sales leads promptly through outbound calls or correspondence.
• Support branch operations, including office-supply inventory, daily ATM and instant-issue procedures, and balancing vault and card stock.
• Complete new-account applications to provide financial services and expand credit union membership.
• Interview prospective members and collect required credit reports and other information.
• Analyze applications for creditworthiness and fraud prevention, and recommend approval or denial.
• Complete procedures and documentation to open new accounts or refuse denied applications.
• Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control requirements.
• Exhibit Blaze’s Core Values: Better Lives, Thoughtfully Compassionate, Minnesota’s Best, and Give Back.
• Maintain regular and predictable attendance and perform other duties as assigned to support effective department operations.

Benefits

• Sign-on bonus of $2,000 paid over one year; eligible candidates with Fiserv DNA experience may receive $5,500 paid over two years.
• Low-cost medical insurance, as low as $20 per paycheck.
• Dental insurance.
• Vision insurance.
• Quarterly bonuses.
• Generous vacation and sick time.
• Paid leave options.
• Up to 6% 401(k) contribution.
• Tuition reimbursement.
• Saturday hours paid at 1.5 times the regular rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED