Sr. Teller (Maui) - Territorial Savings

Bank of Hope•Honolulu, HI

6h•$19 - $24

About The Position

The Sr. Teller provides customer service and processes routine banking transactions while supporting teller operations and serving as a resource and mentor to other team members. The role assists customers with inquiries and issues, escalates complex concerns, and explains bank products and services, identifying relevant cross-selling or upselling opportunities. The Sr. Teller processes deposits, withdrawals, check cashing, loan payments, and other transactions accurately and efficiently. The position supports tellers during peak hours and transaction discrepancies, follows bank policies and fraud-detection protocols, balances a personal cash drawer, and helps monitor branch cash levels. Additional duties include maintaining supplies and customer-facing materials, participating in assigned ATM balancing or night-deposit processing, keeping the workstation organized, and supporting administrative tasks and branch projects. Working collaboratively with the Branch Manager, Operations Manager, and colleagues, the Sr. Teller contributes to branch goals and a positive team culture. The role provides guidance and coaching to teammates and stays current on policies, procedures, and industry trends to protect customer information and mitigate risks. This is a full-time position with an hourly salary range of $19.24 to $23.50, plus bonus and benefits.

Requirements

High school diploma.
Excellent written and oral communication skills; ability to communicate professionally in writing, in person, and over the phone.
Ability to respond effectively to sensitive inquiries and customer complaints.
Ability to manage multiple tasks, projects, and deadlines simultaneously.
Strong organizational skills and willingness to adapt in a fast-paced environment.
Fluent written and verbal English.
Basic to intermediate computer and systems knowledge.

Nice To Haves

Some experience in retail sales and customer service functions.

Responsibilities

Assist customers with inquiries, resolve issues, and provide a welcoming service environment.
Model professionalism, efficiency, and a customer-first attitude for team members.
Escalate complex customer issues and coordinate with other departments to resolve them.
Educate customers about bank products and services and identify appropriate cross-selling or upselling opportunities.
Mentor and train less experienced tellers on customer service standards, cash-handling accuracy, and operational procedures.
Process deposits, withdrawals, check cashing, loan payments, and other routine transactions accurately and efficiently.
Support tellers during peak hours and help resolve transaction discrepancies while ensuring compliance with policies and procedures.
Follow bank policies, fraud-detection protocols, and cash-handling procedures.
Balance a personal cash drawer and assist in monitoring branch cash levels during shifts.
Maintain branch supplies and ensure customer-facing materials, such as brochures, are up-to-date.
Maintain knowledge of bank policies, procedures, and industry trends to safeguard customer information and mitigate risks.
Participate in assigned branch tasks, including ATM balancing or night-deposit processing.
Maintain a clean and organized workstation and perform administrative tasks as directed.
Collaborate with the Branch Manager, Operations Manager, and team members to achieve branch goals and maintain a positive team culture.
Provide feedback and coaching to improve team performance and consistent service delivery.
Assist team members with questions and procedural guidance.
Support special projects, system updates, and procedural changes.