Sr. Technician Wireless Systems
About The Position
The Sr. Technician, Wireless Systems is responsible for operating, integrating, and maintaining advanced wireless network systems, particularly in LTE and 5G environments. The role focuses on complex problem resolution, project ownership, and developing junior technicians to support peak network performance. As a domain expert, the technician coordinates across the Network Operations Center (NOC), Field Operations, RF Engineering, and Transport to resolve urgent incidents and make technical decisions independently, without supervisory oversight. The technician leads complex cell site integration projects and supports Disaster Recovery activations and major outage events. The role also involves maintaining the accuracy of OSS platforms and E911 systems, using Fault IQ automation, and helping ensure T-Mobile’s RAN and core infrastructure meet operational standards. Hands-on coaching and knowledge transfer to junior technicians are part of the position. The role is available in Norristown, Pennsylvania; Bloomfield, Connecticut; Liverpool, New York; Beltsville, Maryland; Somerville, New Jersey; or Pennsauken, New Jersey. Travel is not required.
Requirements
- Bachelor’s degree plus 2 years of related work experience, or an equivalent combination of education and experience.
- Acceptable areas of study include Computer Science, Information Technology, Telecommunications, or a related field.
- 4–7 years of experience operating, integrating, and maintaining LTE and 5G wireless network systems.
- Working knowledge of LTE and 5G RAN architecture, including eNodeB/gNodeB, cell site routers, transport, and core network elements.
- Knowledge of facilities operations and maintenance scheduling.
- Demonstrated experience mentoring junior technicians and leading multifunctional technical initiatives, such as integration projects, Disaster Recovery plan execution, or OSS data governance programs.
- Understanding of transport technologies, including fiber, backhaul, microwave, and IP routing fundamentals.
- Experience with network monitoring and alarm management tools, such as Fault IQ, NetAct, Ericsson OSS, Nokia NetAct, or Splunk.
- Ability to perform logical cell site turn-up activities, including configuration validation and KPI verification.
- Strong troubleshooting and analytical skills, including the ability to isolate issues across RF, transport, and logical network layers.
- Ability to independently lead complex, multi-site incident resolution and serve as a domain expert for switch, transport, RAN, and core network issues without supervisory guidance.
- CCNA certification.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 2–4 years of experience leading complex cell site integration projects and managing critical network operations initiatives.
- Direct experience with T-Mobile systems, including PIER, RIOT, One-Console, TPIM, CBN tools, SAS/ALU, and EAI/Netviewer.
- Experience with E911 testing, validation, and CBN-based provisioning workflows.
- Knowledge of Ericsson and Nokia RAN platforms and associated OSS/EMS tools.
- Familiarity with ITIL operational governance practices and documentation standards.
- Experience supporting special events, Disaster Recovery activations, or DAS/COW deployments.
- Demonstrated experience mentoring junior technicians and leading technical projects or multifunctional initiatives.
- CWNA certification.
- CompTIA Network+ certification.
- NRS I certification.
Responsibilities
- Manage and maintain advanced wireless network systems to support optimal performance in LTE and 5G environments.
- Lead complex cell site integration projects and coordinate with multifunctional teams to ensure successful implementation.
- Resolve critical incidents in collaboration with NOC, Field Operations, RF Engineering, and Transport teams.
- Coach junior technicians hands-on and transfer knowledge to support their development and skills.
- Oversee Disaster Recovery activations and manage major outage events to restore network functionality.
- Maintain the accuracy of OSS platforms and E911 systems and support compliance with operational standards.
- Use Fault IQ automation tools to streamline network operations and improve incident response times.
- Document technical processes and updates to support clear communication and operational continuity.
- Perform other duties or projects as assigned by business management.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) and access to free, year-round money coaches.
- Annual bonus or periodic sales incentive or bonus, depending on role and eligibility.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
