Sr Systems Engineer

Dave & Buster's•Coppell, TX

15h•$102,000 - $136,000

About The Position

Dave & Buster’s is seeking a highly skilled Sr Systems Engineer to join its IT team. The role designs, implements, and maintains systems and infrastructure using Windows OS on physical servers and Nutanix hardware, with networking experience. It includes work with on-premises datacenters and cloud computing, with Azure preferred, and requires participation in a 24/7 on-call rotation to handle off-hour issues. The engineer collaborates with other engineers and stakeholders to develop solutions that meet business needs; maintains secure, stable, and scalable systems; troubleshoots issues to minimize downtime; monitors performance and identifies operational improvements; and develops technical documentation and standard operating procedures. The role also involves systems integration, verification, and validation, and translating customer requirements into hardware and software specifications while evaluating risks, supportability, and system-level alternatives.

Requirements

Bachelor’s or master’s degree in Computer Science, Information Systems, or a related field.
10+ years of experience in server administration and/or engineering.
Strong certificate management experience.
At least 3 years of systems engineering or related experience focused on Windows OS, Nutanix hardware, networking, and HCI.
Strong systems design, implementation, and maintenance skills focused on Windows OS, Nutanix hardware, networking, and HCI.
Microsoft Azure IaaS and PaaS experience.
Experience with Windows Server 2012 R2, 2016, 2019, and 2022.
Knowledge of Active Directory, DNS, DHCP, and Group Policy.
Knowledge and experience with Microsoft Hyper-V 2012 R2–2019, including clustering and replication.
Knowledge and experience with SFTP across different platforms.
Experience with virtualization, networking, storage technologies, and cloud-based solutions.
Knowledge of scripting and automation tools such as PowerShell.
Tier 3 and Tier 4 troubleshooting experience.
Ability to identify complex problems, document them, and clearly explain resolution options, including risk, supportability, and total-system analysis.
Strong problem-solving skills and attention to detail, with a focus on minimizing downtime and maintaining optimal performance.
Strong communication and collaboration skills, including the ability to work independently and as part of a team.
Strong customer service skills.
Willingness to participate in a 24/7 on-call rotation to handle off-hour issues.

Nice To Haves

Good networking skills with VPNs, switches, and phones.
Experience with 8x8 or other UCaaS phone systems.
Knowledge of PDU/UPS systems and requirements.
Knowledge and troubleshooting experience with Wi-Fi and access points; Arista and Mist experience preferred.
Dell VRTX experience or experience with similar blade systems.
Three years of experience with Nutanix hardware, AHS, and HCI.
Retail, entertainment, or food and beverage industry experience.

Responsibilities

Design, implement, and maintain Windows-based systems and infrastructure on physical servers and Nutanix hardware, including networking.
Collaborate with engineers and stakeholders to identify requirements and design solutions that meet business needs.
Ensure system and infrastructure security, stability, and scalability using industry best practices and standards.
Troubleshoot systems and infrastructure to minimize downtime and maintain optimal performance.
Monitor system and infrastructure performance and identify opportunities to improve operational efficiency and effectiveness.
Develop and maintain technical documentation and standard operating procedures.
Stay current with industry trends and advancements in Windows OS, Nutanix hardware, and networking.
Perform systems integration, verification, and validation; evaluate alternatives and translate customer requirements into hardware and software specifications.
Participate in a 24/7 on-call rotation to address off-hour issues.

Benefits

Exclusive discounts on food and games at Dave & Buster’s and Main Event.
Paid time off that increases with tenure.
10 company holidays, including the employee’s birthday, and two floating holidays per year.
Medical, dental, vision, and voluntary benefits.
Part-time and full-time benefits available.
SurgeryPlus and telehealth benefits.
401(k) with company match following six months of employment.
Buster’s Legacy Fund support for team members during difficult times.
Employee Assistance Program offerings.
On-site workout facility.
Employee Power Card and free video games.