Sr Systems Engineer

Dave & Buster's Inc.•Coppell, TX

1d•$102,000 - $136,000

About The Position

Dave & Buster’s is seeking a highly skilled Sr Systems Engineer to join its IT team. The role designs, implements, and maintains complex systems and infrastructure using Windows OS on physical servers and Nutanix hardware, with networking experience. It also involves certificate management, on-premises datacenters, and cloud computing, with Azure preferred. The engineer collaborates with other engineers and stakeholders to develop solutions that meet business needs and supports secure, stable, scalable, and efficient infrastructure. The position requires participation in a 24/7 on-call rotation for off-hours issues.

Requirements

Bachelor's or master's degree in Computer Science, Information Systems, or a related field.
10 or more years of experience in server administration and/or engineering.
At least 3 years of experience in systems engineering or a related field, focused on Windows OS, Nutanix hardware, networking, and HCI.
Strong certificate management experience.
Strong technical skills in systems design, implementation, and maintenance, focused on Windows OS, Nutanix hardware, networking, and HCI.
Microsoft Azure IaaS and PaaS experience.
Experience with Windows Server 2012 R2, 2016, 2019, and 2022.
Knowledge of Active Directory, DNS, DHCP, and Group Policy.
Knowledge and experience with Microsoft Hyper-V 2012 R2–2019, including clustering and replication.
Knowledge of SFTP across different platforms.
Experience with virtualization, networking, storage technologies, and cloud-based solutions.
Knowledge of scripting and automation tools such as PowerShell.
Tier 3 and Tier 4 troubleshooting experience.
Excellent problem-solving skills and attention to detail, with a focus on minimizing downtime and ensuring optimal performance.
Strong communication and collaboration skills, and ability to work independently and as part of a team.
Ability to identify complex problems, document them, and clearly explain resolution options, including risk, supportability, and total-systems analysis.
Strong customer service skills.
Willingness to participate in a 24/7 on-call rotation for off-hour issues.

Nice To Haves

Networking skills related to VPNs, switches, and phones.
Experience with 8x8 or other UCaaS phone systems.
Knowledge of PDU/UPS equipment and requirements.
Knowledge of and troubleshooting experience with Wi-Fi and access points; Arista and Mist experience preferred.
Dell VRTX or similar blade-system experience.
Three years of experience with Nutanix hardware, AHS, and HCI.
Retail entertainment or food and beverage industry experience.

Responsibilities

Design, implement, and maintain systems and infrastructure using Windows OS on physical servers and Nutanix hardware, with networking.
Manage certificates.
Work with on-premises datacenters and cloud computing, with Azure preferred.
Collaborate with engineers and stakeholders to identify requirements and design solutions that meet business needs.
Maintain system and infrastructure security, stability, and scalability using industry best practices and standards.
Troubleshoot systems and infrastructure to minimize downtime and ensure optimal performance.
Monitor performance and identify opportunities to improve operational efficiency and effectiveness.
Develop and maintain technical documentation and standard operating procedures.
Stay up to date with developments in Windows OS, Nutanix hardware, and networking.
Perform systems integration, verification, and validation; evaluate alternatives for risk and supportability, analyze total systems, and translate customer requirements into hardware and software specifications.
Participate in a 24/7 on-call rotation to handle off-hour issues.

Benefits

Exclusive discounts on food and games at Dave & Buster’s and Main Event.
Paid time off that increases with tenure.
10 company holidays, including the employee’s birthday, and 2 floating holidays per year.
Medical, dental, vision, and voluntary benefits.
SurgeryPlus and telehealth benefits.
401(k) with company match following 6 months of employment.
Buster’s Legacy Fund support for team members during difficult times.
Employee Assistance Program offerings.
On-site workout facility.
Employee Power Card with free video games.