Sr. Technical Writer

Evenflo Company, Inc.•Canton, MA

About The Position

The Senior Technical Writer is responsible for working with Evenflo product development teams and to produce all product labeling and instructions for various juvenile products, both text and illustrations. The Senior Technical Writer is also responsible for directing work with outside suppliers on overflow work and translation needs. The Senior Technical Writer coordinates the efforts of Engineering, Quality, Legal, and Technical Documentation groups to ensure compliance with internal and external regulations and requirements. The Senior Technical Writer will focus on ways to make instructions more user friendly, balance the requirements for warnings and manage the cost of the project.

Requirements

Excellent Verbal and Written Communication Skills
Project Management Skills – ability to follow project plans and meet key milestones on time
Writing Experience (grammar/editorial)
Technical Illustration (line art)
Proficient with Adobe Creative Suite (Illustrator, InDesign, Acrobat, Photoshop) and Microsoft Office
Knowledge of Juvenile compliance standards i.e, ASTM,NHTSA, SOR, EN, ISPA, Toy Safety
Customer Focus – Makes customers and their needs a primary focus of one’s actions; develops and sustains productive customer relationships.
Work Standards – Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks; self imposes standards of excellence rather than having standards imposed.
Quality Orientation – Accomplishes tasks by considering all areas involved, no matter how small, shows concern for all aspects of the job; accurately checks processes and tasks.
Meeting Participation – Uses appropriate interpersonal styles and methods to help reach a meeting’s goals while considering the needs and potential contributions of others.
Manages Work – Effectively manages one’s time and resources to ensure that work is completed efficiently.
Contributes to Team Success – Actively participates as a member of a team to move the team toward the completion of goals.

Responsibilities

Create/edit Instruction Manuals and User Guides, utilizing clear writing and advanced illustration skills.
Create/ edit Warning Labels and Compliance material to fit within available area on product.
Provide input regarding compliance or balance different requirements of technical writing and Illustration.
Work with development & marketing teams to stay up-to-date on product updates
Route graphics for review and approval, monitoring Review team for accuracy and deadlines.
Work with printers to provide accurately set up files, and to review proofs in a timely manner
Manage project timelines and workload
Manage approximately 7-10 projects at any given time
Communicate regularly with management and project teams on work status
Contribute to success of teammates graphics by proofreading and suggesting improvements.
Reference and familiarize/ keep up to date with current Baby Product Safety Standards
Routing of documents for release approval and printing approval
Assign comment/approval roles for documentation workflow and track document progress
Review and approval of printer proofs
Document and implement processes to improve Technical Communications performance
Maintain archive files ( PIC, Sharepoint etc.)
Work with outside suppliers and contractors on projects
Managing timelines/assuring quality/maintaining budget
Coordinating translation work
Proofreading translations
Stay up to date with Safety Related and Quality standards
Review internal Evenflo requirements and NHTSA , SOR and ASTM requirements on all projects
Create Recall Related collateral
Participate in Cross Functional Product review meetings