Sr. Technical Writer

Oshkosh•Hagerstown, MD

About The Position

The Technical Writer Sr. role is responsible for developing, writing, and editing content for Operation and Service Manuals, Kit Instructions, and related technical publications in print or electronic media.

Requirements

Bachelor’s Degree in a related field and four (4) or more years of relevant experience (equivalent to ten (10) years total in education and experience); or an equivalent combination of education and experience that demonstrates the ability to perform the essential functions of the role.

Nice To Haves

Excellent verbal and written communication skills
Ability to communicate with internal and external customers
Customer service oriented and quality focused
Ability to work independently or in a team atmosphere
Ability to organize projects and oversee the activities of others on assignments
Mechanical and spatial aptitude with knowledge of electrical and hydraulic schematics and systems
Prior experience with PTC Windchill, Arbortext, Creo Illustrate, Adobe Framemaker, Acrobat Pro, Photoshop, and CorelDraw
Experience and proficiency with various web-based software applications including Microsoft Office Word, Excel, PowerPoint, SharePoint, etc.
Experience with CAD, Illustration, or Graphics artwork
Self-starter, flexible, and highly organized with strong analytical skills

Responsibilities

Analyze new products, design changes, and attend product design meetings to determine impact on manuals.
Estimate and schedule development time requirements for projects.
Coordinate meetings and activities as needed with engineering, service, marketing, and outside suppliers to gather, refine, and validate information to support assigned tasks and responsibilities.
Develop, write, and revise operation manual, service manual, kit instruction, and bulletin content using publishing and illustrating software, which adhere to documentation guidelines and templates.
Understand bill of material concept.
Ability to read and interpret engineering drawings and other related engineering design and manufacturing documentation as required.
Upload manuals into Windchill and create Change Notices to release documentation to onlineexpress.jlg.com and jlg.com.
Review applicable Change Notices (CNs) and determine actions needed.
Prepare work for sub-contractors, ensure work is kept to schedule, style, and quality.
Coordinate proofing of final copy prior to release.
Assist and/or train subordinate technical writers as needed.
Oversee others on assigned projects as required.
Provide assistance to internal and external customers in the use of operator and service manuals.
Develop instructions for accessory and service kits.